Temporary Customer Service Professional I

Temporary Customer Service Professional I

Temporary remote opportunity available to candidates in WA ID OR and UT.

This position has the potential to become a Cambia FullTime position (FTE). This is NOT a commitment or guarantee of fulltime employment with Cambia.

Starting pay range $19.75 $23.00/hour depending on experience and location. HR will reach out and provide specific information. This is a nonbenefited role

Upcoming start dates include the following:

• May 12th 2025

Your start date will be assigned based on class availability and the date of your application. If you are selected for an interview please let HR know as soon as possible if any of the start dates listed above will not work for you.

Who We Are Looking For

Every day Cambias dedicated team of Customer Service Professionals (CSPs) are living our mission to make health care easier and lives better. As the face of Cambia our CSPs play multiple roles listener problemsolver investigator and advocate all in service of making our members health journeys easier and days brighter. Do you have a passion for serving others and learning new things

Do you thrive as a part of a collaborative caring team Then this role may be the perfect fit.

As a CSP youll act as the bridge between Cambia and those we serve including members providers and other health care professionals. Youll answer incoming calls on recorded lines providing guidance and resources on benefits claims and eligibility. Youll advocate for our members track down answers to tricky questions and ask for support when youre stuck. (At Cambia youll always get help when you need it. In exchange for your excellent customer care we provide competitive pay career growth opportunities a generous benefits package and flexible and remote options to help you balance priorities in and outside of work.

What You Bring to Cambia

Qualifications:

• High school diploma or equivalent

• 6 months of customer service call center experience; or 6 months of customer service experience in insurance retail banking hospital medical office or similar industry with extensive customer contact; or equivalent combination of education and experience.

• Proficient PC skills and an ability to navigate multiple applications while on calls.

• Ability to apply mathematical concepts and calculations.

Skills and attributes:

• Excellent multitasking skills under pressure.

• Resilience patience and a positive attitude in the face of challenges.

• Clear concise and empathetic demeanor while responding to inquiries and requests.

• Proactive problemsolving skills and a knack for asking insightful questions to clarify callers needs.

• Sound decisionmaking and flexibility in a fastpaced environment.

• Willing to learn and adapt to changes in products and regulations and integrate feedback to improve skills and capabilities.

• Equally comfortable collaborating with a team and working independently.

• Ability to handle sensitive and confidential information with discretion.

• Preferred: knowledge of medical terminology and coding.

What You Will Do at Cambia

• Serve as your callers guide and advocate tackling tricky issues and answering questions about benefits claims and eligibility.

• Roll up your sleeves and do the necessary research to find answers when you dont have them.

• Bring a positive and professional approach to providing every caller with accurate compliant information.

• Tailor your communications to meet each callers unique needs.

• Stay one step ahead by spotting and addressing potentially difficult issues before they arise.

• Prioritize caller satisfaction while representing Cambias mission and values.

• Seek opportunities to collaborate and improve your skills through feedback and learning.

Your Work Environment

• May be required to work overtime.

• May be required to work outside normal hours.

• Required to have highspeed internet connection.

• Private distraction free workspace.

The starting hourly wage for this job is $19.75 $23.00/hour depending on candidates geographic location and experience.This is a temporary position and as such is not eligible for benefits.