Customer Care Officer
Customer Care Officer
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Job Description
This is the job
We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together the better!
Our external as well as internal customers rely on you: You are responsible for the project in the areas of management system certification and are passionate about service and problem solving.
- You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
- You have intensive contact with our customers and work closely with our field service (auditors).You are our face to the customer.
- You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.
What we want
A customer has a challenge If you think challenge accepted now you are exactly right with us!
You will be part of a cooperative team we stick together help each other and pursue our common goal: unique customer and sales support.
We are there when you need us we stand for creativity flexibility and focus on the right things.
Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age gender nationality experience and mentality. Diversity and inclusion are a source of strength for DNV.
Responsibilities
We offer you
- A permanent employment contract
- An exclusively employerfunded company pension plan that is vested from the beginning including benefits in the event of death as well as the option of deferred compensation
- Sick pay allowance for up to 12 months after the end of continued payment in the event of illness
Individual worklife integration:
- Flexible work schedule (including the option to work partially from a home office).
- weekly working time 39 hours
- 30 days vacation
- Flexitime account
- Personal development opportunities and promotion prospects in an international company
- Good transport connections by car (near A42 or public transport (e.g. subway bus)
- Other obvious additional benefits such as fresh fruit free drinks & parking job bike and our Corporate Benefit Program
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications
What you can offer
- Successfully completed commercial training (e.g. industrial management assistant) or Bachelors/Masters degree
- Experience in building sustainable customer relationships and sales
- Very good communication skills in German as well as a good knowledge of English
- Experience in using various IT programs (e.g. MS Office CRM systems)
- Technical background knowledge as well as professional experience in the industry is an advantage.
To facilitate a thorough evaluation of your application we respectfully request the submission of the following documents:
Curriculum Vitae (CV)
CoverLetter/MotivationLetter
University Diplomas & Transcripts
ReferenceLetters
Please note that we cannot proceedto the interview stagewithout the following documents:Curriculum Vitae (CV);Cover /Motivation Letter;University Diplomas & Transcripts;Reference Letter(s). Alldocuments shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment cooperation in this matter is greatly appreciated.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
