Parts Counter Associate
Parts Counter Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Parts Counter Associate
Summary
Sells parts to all customers over the counter through the shop or on the phone.
Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of outofstock parts or shop materials that need immediate attention.
- Locates outofstock parts from outside source and submits an emergency order if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follows up on backordered parts.
- Verifies willcall and backorder files weekly and returns to vendors or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned ensuring that the original invoice or its number is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders invoices insurance estimates and specialorder parts.
- Keeps front and rear counter areas clean and uncluttered.
- Cleans computer terminals and printers daily.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful multibrand group that has been locally operated since 1974. Our rapid growth and fastpaced environment make this an awesome place to work. Happy employees make happy customers and we reward individuals who are ready to work hard and stay motivated. Come join our team!
Benefits
Medical & Dental Plans
Prescription Drug Program
401k Plan
Paid Vacation
Paid Time Off
Paid Sick Days
Paid Holidays
Employee Purchase Programs
Paid Training & Professional Development
Employee Discounts
Employee Referral Program
Qualifications
Organized and friendly personality
Demonstrated ability to work with others
Time management skills
Fantastic communication skills with your customers
Professional wellgroomed personal appearance.
Clean driving record
Willing to submit to a preemployment background check & drug screen
Required Experience:
IC
Employment Type
Full-Time
