W Hotel Sales Executive
W Hotel Sales Executive
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
JOB SUMMARY
Drives revenue from local accounts by proactively soliciting new business from small business accounts sourcing new accounts identifying new targets and resoliciting past business leads. Partners with account leaders to pull through business from customer accounts deployed outside the local market (US Account Sales and GSO) Partners with the Sales Office to book group events within the group booking parameters. Provides property support by coordinating and executing site inspections/visits for offproperty sales managers. Verifies that the business is turned over properly and in a timely fashion for quality service delivery. Pulls through business booked through the Sales Office as well as achieves group revenue goals by actively upselling each business opportunity to maximize revenue opportunity. Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience Group BT and Project Team.
CANDIDATE PROFILE
Education and Experience
Required:
High school diploma or GED; 4 years experience in the sales and marketing guest services front desk or related professional area.
OR
2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
BT Sales Experience
Group sales experience.
4year college degree; previous experience in proactive lead generation in hospitality and sales discipline; knowledge of propertyspecific business segments (e.g. group catering transient); knowledge the hospitality industry.
CORE WORK ACTIVITIES
Managing Sales Activities
Partners with US Account Sales and GSO in pull through of BT and Project Teams from deployed accounts to drive results at represented hotel(s).
Partners with the Sales Office to book group events within the group booking parameters.
Pulls through business and achieves revenue goals for all opportunities booked through the Sales Office.
Partners with Account Sales to identify new group/catering business and achieve personal and property revenue goals.
Works with Area Sales Leader (ASL) in identifying the top accounts of each stakeholder hotel determine deployment structure identify account manager and coordinate efforts to pullthrough business from the accounts for the stakeholder hotels (BT Project Teams Group).
Drives revenue from local accounts by proactively soliciting new business from small business accounts sourcing new accounts identifying new targets and resoliciting past business leads.
Upsells products and services with the ability to bring the sale to closure.
Engages in proactive selling of all of facilities (e.g. Spa Golf Restaurants) to all of BT Project leisure guests as well as group planners.
Assists with selling implementation and followthrough of BT Project Team and group sales promotions .
Coordinates and plans all Familiarization Tours (FAM) and inmarket customer events.
Provides accurate complete and effective turnover to Event Management and other Sales Channels.
Attends pre and postconvention meetings to understand group needs obtain feedback on quality of product (e.g. rooms meeting facilities and equipment food and beverage) service levels and overall satisfaction.
Coordinates and executes all site inspections/visits at the property for outofmarket and nondeployed accounts (includes site visits for outofmarket Sales Associates).
Coordinates site visits and partners when appropriate for inmarket sales managers (e.g. Account Executives and Senior Account Executives).
Partners with account/selling manager to develop creative aspects of site visit.
Tracks bookings and leads generated from site visits.
Grows business of existing accounts by soliciting them for future open years while onsite identifies additional project teams and transient share shift within accounts.
Gathers all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals specific needs key account info etc..
Understands competitors strengths and weaknesses to differentiate the Brand from the competition during the site visit.
Provides expert knowledge on local destination (e.g. local attractions events etc..
Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
Implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
Solicits new business from assigned small business accounts reader boards and leads sent through internal referral mechanisms.
Solicits potential new accounts or business opportunities by leveraging business intelligence provided by Sales & Marketing Planning and Support or other thirdparty data sources to generate leads (Agency 360 Reader Boards etc..
Utilizes internal lead referral tools (e.g. eProspecting Portal) to solicit new business opportunities and contacts.
Resolicits nondeployed realized opportunities including turndowns lost opportunities and actualized business when appropriate.
Drives customer satisfaction through daily interactions (e.g. solicitations resolicitations account calls new business calls face to face activities etc..
Conducts customer facing sales activities on behalf of the hotels in partnership with Property Coordinator/Resource as appropriate. (e.g. lunch and learns social hours company of the month activities local industry events Convention and Visitors Bureau (CVB) Activities etc..
Maintains complete and uptodate lead information on each account in SFAWebCI to verify accurate reporting and customer base information.
Qualifies and maintains customers longterm business potential and refers customers to market field hotel or national sales office as required.
Presents stakeholder hotel benefits and features based on customer needs.
Uses all information systems (e.g. ISAAC SFAWebCI MRDW MarRFPSAPP) to research the deployment and value of the accounts deemed important for stakeholder hotels.
Understands the overall market (e.g. competitors strengths and weaknesses economic trends supply and demand etc. in order to sell effectively against the competition.
Leverages all available sales channels (e.g. marriott group and transient intermediaries field sales worldwide reservation offices etc. to optimize sales revenues.
Building Successful Relationships
Gets involved in communitybased organizations to position property for group/catering sales opportunities and participates in community and hotel networking events (e.g. Rotary Clubs Chamber of Commerce etc..
Engages in property related events that support the development of existing and new accounts (e.g. General Manager (GM) Reception Concierge Level hospitality etc..
Builds and strengthens relationships with existing and new customers to enable future bookings.
Attends and facilitates preplanning visits to establish consistent customer communication.
Entertains customers by showing them the property and key locations surrounding the property; provides afterhours entertaining for customers.
Partners with Event Management and/or Operations in providing a customer experience that exceeds the customers expectations.
Executes exemplary customer service to drive customer satisfaction and loyalty and as necessary refers them to the appropriate owner.
Gains understanding of the propertys primary target customer and service expectations; recommends appropriate features and services to best meet their needs and exceed their expectations.
Visits neighborhood target and local small business accounts and coordinates follow up efforts.
Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
Partners with account leaders to pull through business from customer accounts deployed outside the local market.
Performs other duties as assigned to meet business needs.
The hourly pay range for this position is $32.69 to $40.87. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
IC
Employment Type
Full-Time
