Telephone Operator
Telephone Operator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Operator
Department:Telephone
Primary Responsibilities: (guest interaction ordering responsibilities clean up duties clerical responsibilities etc.
Answering InComing and InHouse calls
Taking and handling emergency and doctor calls
Taking and directing maintenance calls
Placing restrictions on and off of phones such as Do Not Disturb
Taking and giving wakeup calls.
Taking Text Messages and typing in computer.
.
Secondary Responsibilities:
Able to learn all extension numbers and 1800 employees (where they work)
Normal Working Hours: (Shift days)
All shifts Days can vary during busy season.
In order to be successful in this position the ideal candidate must meet the following criteria
in addition to the Ten Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of work number of years required equivalent experience etc.
Experience handling multiple phone lines helpful
Educational Requirements: (Degree/Certification highest required/preferred field of study)
High School Diploma or G.E.D. preferred
Communication Skills Requirements: (Verbal: phone inperson group; Written: memos documents)
Excellent communication skills with focus on proper grammar listening comprehension and clear diction
Customer service skills
Good Telephone Etiquette
Technical Requirements:
Some typing and computer skills.
Ability to learn and utilize AS400 for information retrieval and data entry
Required Supervision: (Reports to Supervision provided number of people to supervise)
Report to Manager Technical Communication
Must be able to work independently
Other Requirements:
Consistent demonstration of the Ten Essential Attributes
Must be flexible and willing to learn
Must be friendly polite and have a good attitude
*Requirements are subject to change
Employment Type
Full-Time
