Qualifications:
- Bachelors degree in an Engineering discipline (Mechanical Engineering Preferred) or 10 years of operations management experience in related industry (Oil & Gas Chemical)
- 5 years Operations Experience
- 5 years of experience managing professional engineers maintenance technicians and bulk installation technicians
- 5 years of Engineering experience in the design and operation of cryogenic supply systems
- 3 years of experience in project & construction management
- In depth knowledge of engineering standards methodologies and how to apply
- Proven knowledge of piping systems welding standards pressure testing and NDT
- Strong knowledge with regulatory requirements
- Strong organizational skills must be able to multitask and organize at a high level
- Strong interpersonal skills and ability to work with peers region management regional sales team and external customers
- Excellent verbal and written communication skills
- Creative technical problem solving
- Ability to get things done through others
Desired Qualifications:
- 3 years of Customer Service Engineering experience in the design and operation of cryogenic supply systems
- 3 years Commercial Experience
- PSM RMP Process safety knowledge training and experience
- RCA Trained lead and facilitate RCAs
- 6 Sigma Green Belt trained
- CAD experience
About Linde:
Linde is a leading global industrial gases and engineering company with 2024 sales of $33 billion. We live our mission ofmaking our world more productiveevery day by providing highquality solutions technologies and services which are making our customers more successful and helping to sustain and protect our planet.
The company serves a variety of end markets including chemicals & refining food & beverage electronics healthcare manufacturing and primary metals. Lindes industrial gases are used in countless applications from lifesaving oxygen for hospitals to highpurity & specialty gases for electronics manufacturing hydrogen for clean fuels and much more. Linde also delivers stateoftheart gas processing solutions to support customer expansion efficiency improvements and emissions reductions.
For more information about the company and its products and services please visit .
- We offer a comprehensive competitive benefits package including paid holidays and vacation health dental disability life insurance 401(k) (with matching) and pension benefits.
- At Linde we strive to create a work environment that treats all employees with respect supports new thoughts and ideas encourages growth and development celebrates our differences and embraces inclusion. Linde is committed to remaining an employer of choice for the diverse everincreasing pool of global talent.
- All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age disability protected veteran status pregnancy sexual orientation gender identity or expression or any other reason prohibited by applicable law.
Linde thanks all applicants in advance for their interest; however only those applicants who are being considered for an interview will be contacted.
Pay commensurate with experience.
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Job Overview:
Plans organizes directs and controls overall operations at the Midwest Service Center to include and limited to; bulk liquid and gaseous O2 N2 Ar H2 & CO2 supply system installations maintenance materials management and the daily activities of the team primarily located in East Chicago IN. Manages staff needs required to provide ongoing product service support and repair of equipment throughout the 13state region. Establishes implements and maintains administrative and technical procedures to provide responsive after the sale services to customers.
The overall objective of this leadership position is to apply advanced technical engineering knowledge and management experience to ensure the safe reliable and uninterrupted supply of industrial & medical gases for internal and external customer applications.
Responsibilities:
- Accountable for implementing defined organizational priorities plans and objectives.
- Accountable for safety quality financial personnel work process performance and compliance for the customer service field operations and support team
- Accountable for the safety quality financial personnel and compliance performance of the Regional Tank and Equipment Rehab Shop
- Accountable to work with regional management and sales teams to address elevated/complex customer service equipment and process issues.
- Accountable to establish and set team priorities to ensure prompt task completion.
- Accountable to coordinate work activities between staff and customer service engineering resources.
- Accountable for safe and reliable installation of customer supply systems
- Accountable to coordinate site surveys for advanced customer supply systems
- Accountable for managing and executing capital and expense projects
- Accountable to deliver defined value in annual productivity savings
- Collaborate with LGUS COE Global Customer Service Engineering & Regional Business Teams to ensure adherence of Linde standards and application of best practices
- Collaborate with Logistics and Distribution teams to address and improve product delivery issues at customer locations
- Collaborate with Engineering & Regional Business Teams to ensure adherence of Linde standards and application of best practices.
- Accountable to drive reliability improvements to address repeat equipment process or customer supply issues
- Eyes On Reporting Accountable to review address and manage safety reliability and corrective maintenance issues at customer installations
- Collaborate with Operations Sales Distribution and Customers to size install and commission portable tanks and vaporizer systems
- Contractors Active contractor selection qualification and management of resources utilized by Customer Service in the North Region
Additional responsibilities dependent on experience:
- Support/ manage capital projects provide adhoc engineering solutions and MOC technical review support for Customer Service installation locations Bulk Operations Facilities and Pipelines within engineering discipline
This position is in East Chicago IN and will report to the North Region Operations Director. Reporting directly and indirectly to the Customer Service Manager are approx. 45 employees including: Installation & Maintenance Superintendents Project Managers Materials Management Coordinators Customer Care Associate Installation and Maintenance Technicians. This position requires after hours support and 15 20 overnight travel.
Required Experience:
Manager