Senior Design Manager - Growth Onboarding - East Coast US
Senior Design Manager - Growth Onboarding - East Coast US
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Job Description
POS26638
Please note: this role requires candidates to be on the east coast of the US (eastern time zone) due to the direct reporting team being based in Ireland and the UK.
About You
Youre looking to join a customer and product focused company where youll support a team of talented designers as you deliver the best product possible to help a mission driven organization Grow Better. Youre seeking an opportunity where youll:
- Have a seat at the table from Day 1. Your partners and peers know what you do greatly value it and expect you to have strong opinions.
- Coown a significant part of the product with your partners and youll all have the autonomy you need to drive its strategy and vision.
- Be building a critical product and team within a scaling organization we dont have all the answers and were counting on you to help explore the right problems
- Be able to work where and how you work best: at home the office or any mix of both
About the product
The Growth Product Line is a dynamic horizontal team that leverages productled growth (PLG) strategies to attract engage convert and retain new customers. Were looking at 2025 as a year to deliver on a vision for how customers at every tier enjoy effortless productled onboarding into HubSpot. If youre a design leader who likes the challenge of leading important strategic shifts through design here are some things to get excited about:
- Were transforming how small and mediumsized companies unlock and expand value in HubSpot through productled growth (PLG) and ultimately grow their businesses
- Our mission is to integrate AI into every onboarding experience where it can drive fast timetovalue and deliver effective results for their business.
- We believe productled onboarding should be easy fast and effective regardless of size and sophistication and at all price tiers
- We are committed to crafting our product with care and were on a mission to improve craft quality for all design specializations
Heres what success in your role looks like
- Partner with product and engineering leaders to create a shared strategy vision and cohesive roadmap for the future for productled customer onboarding
- Establish product objectives goals and strategic plays to inspire and enable teams to execute with clear direction
- Drive results for customer onboarding in our Free Starter and Pro tiers.
- Show a commitment to building a diverse psychologically safe and inclusive team
- Coach and develop a growing team of four product designers while setting expectations for and driving great performance
- Be a thought partner in helping UX leadership expand organizational design strategy and vision
- Work on productled Growth initiatives that impact bigger systems multiple product teams and new product opportunities
- Deliver intuitive products we value consumergrade experience quality while solving enterprise problems
- Partner with and influence crossorg stakeholders to help bring the teams ideas to the world
Were looking for people who
- Have experience leading design teams in B2C or B2B SaaS ideally with an emphasis on customer onboarding across multiple product tiers and customer personas
- Regularly use experimentation and datadriven decision making to solve for customer needs
- Are systems thinkers who can connect dots across a full product experience well beyond their teams; a bonus is experience in platform design and/or design systems
- Are handson with AI and constantly thinking about how to leverage it for yourself and the products your teams build
- Are practiced in coaching designers to identify and drive impact thats great for customers and good for business via clear actionable feedback with a proven commitment to building a diverse inclusive and psychologically safe work environment
- Have partnered with product and engineering leaders to establish objectives align on highlevel strategies and inspire teams to collaborate and influence across disciplines and levels including with adjacent teams to create consistency in the product experience
- Are able to lead constructive critiques and have a developed sense for balancing speed quality and consistency of design
- A developed sense for coaching on craft and setting high expectations for design quality; with adherence and contributions to a design system.
- Are experienced in building managing and scaling highperforming teams and manage teams through complex scenarios to find clarity from ambiguity
- Understand how to foster team health and bring a sense of mission to the group you lead including leading thoughtful team organization that aligns strengths to problems and providing opportunities for career growth
- A leader who shares our HEART values and practices growth mindset
About UX at HubSpot
Our UX team is a passionate and diverse group of 300 product designers content designers researchers and design ops folks globally who build consumergrade experiences while solving enterpriselevel problems. Were set up to work as equal partners to our peers in product management and engineering. We design and deliver a crafted experience to our customers by setting a high bar on ease of use. Were investing deeply in building whole and healthy UX teams across all of our disciplines so we can better solve problems for our customers.
We involve our customers in every step of our development process. We strive to deliver a B2B product thats just as easy to use as the best B2C products on the market. When our customers grow we grow too.
One more thing you should know
You might not feel like you check all the boxes as you read this job post but we hope youll apply anyway because well take great care in working with you.
We know the confidence gapand imposter syndrome can get in the way of meeting spectacular candidates so please dont hesitate to apply wed love to hear from you.
If you need accommodations or assistance due to a disability please reach out to us using this form. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
At HubSpot we value both flexibility and connection. Whether youre a Remote employee or work from the Office we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team you will be required to attend a regional HubSpot office for inperson onboarding. If you join our broader Product team youll also attend other inperson events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Germany Applicants: (m/f/d) link to HubSpots Career Diversitypagehere.
India Applicants: link to HubSpot Indias equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing sales service and website management products that start free and scale to meet our customers needs at any stage of growth. Were also building a company culture that empowers people to do their best work. If that sounds like something youd like to be part of wed love to hear from you.
You can find out more about our company culture in the HubSpot Culture Code which has more than 5M views and learn about our commitment to creating a diverse and inclusive workplace too. Thanks to the work of every employee globally HubSpot was named the #2 Best Place to Work on Glassdoor in 2022 and has been recognized for its awardwinning culture by Great Place to Work Comparably Fortune Entrepreneur Inc. and more.
Headquartered in Cambridge Massachusetts HubSpot was founded in 2006. Today thousands of employees across the globe work remotely and in HubSpot offices. Visit ourcareers website to learn more about the culture and opportunities at HubSpot.
By submitting your application you agree that HubSpot may collect your personal data for recruiting global organization planning and related purposes. HubSpotsPrivacy Noticeexplains what personal information we may process where we may process your personal information our purposes for processing your personal information and the rights you can exercise over HubSpots use of your personal information.
Required Experience:
Manager
Employment Type
Full Time
