Senior Trainer and Business Improvement Specialist
Senior Trainer and Business Improvement Specialist
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$ 103178 - 113167
1 Vacancy
Job Description
Senior Trainer and Business Improvement Specialist
Job No.: 677506
Location: Clayton campus
Employment Type: Fulltime
Duration: Continuing appointment
Remuneration: $103178 $113167 pa HEW Level 07 (plus 17 employer superannuation)
- Amplify your impact at a world top 50 University
- Join our inclusive collaborative community
- Be surrounded by extraordinary ideas and the people who discover them
The Opportunity
We are seeking a Senior Trainer and Business Improvement Specialist to play a key role in enhancing the efficiency and effectiveness of the Advancement team by overseeing the use and continuous improvement of the UniCRM Engage database on Salesforce. This position ensures highquality data management promotes best practices and drives business improvements that align with the Universitys Impact 2030 strategic plan ultimately supporting alumni and donor engagement.
As the Senior Trainer and Business Improvement Specialist you will be responsible for developing and maintaining data management procedures to ensure data integrity and confidentiality. You will monitor data standards identify noncompliance and work with users to resolve issues through training and collaboration. This role will also drive business improvements by using insights from audits and dashboards while coordinating a comprehensive training program to empower staff to effectively use UniCRM Engage.
About You
As the successful incumbent you will bring a strong background in training coaching and your understanding of alumni engagement and philanthropy activities in a Higher Education context and strong skills using CRM databases and/or customer relationship management systems including Salesforce.
Your demonstrated experience in analysing data and reports to show insights in performance and design business process improvement as well as your extensive experience developing training programs and materials will ensure your success in this position.
About Monash University
At Monash work feels different. Theres a sense of belonging from contributing to something groundbreaking a place where great things happen.
We value difference and diversity and welcome and celebrate everyones contributions lived experience and expertise. Thats why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.
Learn more about Monash.
Be part of our story. Work with us to #ChangeIt.
Monash supports flexible and hybrid working arrangements. We have a range of policies in place enabling staff to combine work and personal commitments. This includes supporting parents.
To Apply
For instructions on how to apply please refer to How to apply for Monash Jobs. Your application must address the Key Selection Criteria.
Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people culturally and linguistically diverse people people with disabilities neurodivergent people and people of all genders sexualities and age groups.
We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments please contact us at in an email titled Reasonable Adjustments Request for a confidential discussion.
Your employment is contingent upon the satisfactory completion of all preemployment and/or background checks required for the role as determined by the University.
Enquiries: Maneesh Prakash Manager Data Operations and Integrity
Position Description: Senior Trainer and Business Improvement Specialist
Applications Close: Tuesday 15 April 2025 11:55pm AEST
Supporting a diverse workforce
Monash University recognises that its Australian campuses are located on the unceded lands of the people of the Kulin nations and pays its respects to their elders past and present.
Required Experience:
Senior IC
Employment Type
Full Time
