Senior Revenue Operations Specialist
Senior Revenue Operations Specialist
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Job Description
Summary:
We are currently seeking a Senior Revenue Operations Specialist to join our Revenue Operations Team focused on our Payments Product. This role is available to candidates in Vancouver Calgary or Toronto as well as US Remote.
What your team does:
Revenue Operations has one jobto drive growth by accelerating our revenuegenerating and revenueretaining teams. We directly support Sales Marketing Channel Payments Customer Enablement and Customer Support by providing insights reducing friction and enabling teams to be innovative and selfsufficient.
Who you are:
You will be working on the Payments GTM Operations team in the Revenue Operations department. Your team drives GoToMarket strategies for the Payments business by managing programs enabling datadriven decision making and executing strategic plans to enable Clio to be the financial solutions provider of choice for legal firms and drive Clios revenue goals. In this role you will design implement and measure strategic GoToMarket programs initiatives and processes that enable our Payments business to grow and scale effectively. You have a passion for identifying complex business challenges and designing highly effective and scalable operational solutions by building experimenting and iterating continuously. You will work collaboratively with the Payments leadership team Revenue Operations team Product team and GotoMarket teams including Customer Success Sales and Marketing. You will report directly to the Director of Customer Success Operations.
What youll be doing:
Serve as a key strategic and operational business partner for the Payments leadership team and the crossfunctional teams that support the Clio Payments product
Manage programs and related strategic initiatives aimed at developing the Clio Payments and Financial Performance portfolio
Identify business needs scope requirements and plan of Clio Payments projects with crossfunctional teams
Build reporting and ROI analysis to measure the effectiveness of customer programs and initiatives intended to increase adoption and performance of the Clio Payments line of business
Drive ongoing communication and collaboration between crossfunctional teams supporting Clio Payments goals
Uncover opportunities to increase efficiencies and create new programs for Clio Payments to drive customer growth and adoption
What you bring:
5 years experience in Revenue Operations or Payments Operations at a software company
Strong business acumen and understanding of key metrics for Financial Services businesses and/or Payments products
Excellent organization and time management skills; experience creating and maintaining detailed project plans meeting tight deadlines and proactively surfacing risks and issues
Datadriven and analytical; able to use data to measure the business impact of your work
Excellent verbal and written communication skills. Ability to communicate with stakeholders of all levels including executives and crossfunctional teams
Strong ability to work both independently and in teams to deliver successful outcomes
#LIHybrid
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture atclio/careers
Required Experience:
Senior IC
Employment Type
Full-Time
