Sr Personal Financial Representative Sr Personal Banker
Sr Personal Financial Representative Sr Personal Banker
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Job Description
Job Details
Description
Take a leap and join our team!
At Gesa we believe in the power of our people. Coming from all walks of life our team members individual stories and unique experiences are our most valuable asset. But its how we come together igniting our collective compassion and commitment to empowering our communities that makes us succeed. Because we know we go further when we go together.
Here you can join a team who is passionate about serving others has a desire to do good and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And you can rest assured that your wellbeing and prosperity are our priority.
Get to know us:About Gesa Credit Union
Role Summary:
The Sr. Personal Financial Services Representative (PFR) is an experienced journey level Personal Financial Services Representative that provides exceptional member service as they establish new member relationships open consumer deposit accounts take process and close loans perform account maintenance and serve as a Notary Public. The Sr. PFR is also proficient with Business IRA Deceased Owner Specialty and other complex accounts. The Sr. PFR is proficient with Branch Certifications and will act on the behalf of branch leadership in their absence. The Sr. PFR uses their experience and indepth knowledge to serve as a mentor that helps train new PFRs. Additionally the Sr. PFR can fluidly transition between tasks assisting members and supporting the branch as a Member Service Associate (MSA) Sr. MSA and PFR. The Sr. PFR is excellent at deepening member relationships by referring following up and contacting members through phone calls and other communication methods.
What You Will Be Doing:
- Provide exceptional member service to all whom we serve
- Solve problems take ownership of member concerns provide prompt resolutions and follows up as appropriate. Handles more complex and sensitive member concerns.
- Have a core understanding of financial literacy and products and services and be able to fluidly converse with members. Demonstrate an uptodate and comprehensive knowledge of all credit union products services policies and procedures
- Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate
- Make outbound calls to members for the purpose of establishing growing and nurturing member relationships
- Ensure branch equipment is always working properly and escalates nonrepairable issues to leadership
- Understands discusses and opens business accounts deceasedowner accounts and other complex accounts and distributions
- Discusses gathers and works with the member and appropriate department(s) to open and maintain specialty accounts such as Trusts UTMAs Estate Accounts Representative Payee Attorneyinfact Durable Power of Attorney etc.
- Mentor and help train new PFRs and MSAs
- Proficient at understanding and completing branch audits and certifications
- Acts as a delegate in the absence of the Assistant Branch Manager/Team Leader Branch Manager/Team Leader or Branch Service Manager/Team Leader
- Fluidly transition between tasks as an MSA Sr. MSA or PFR
- Assist nonmembers with establishing membership
- Accurately take consumer lending applications review credit reports submit loan documentation and close loans
- Discusses IRAs and HSAs with members and nonmembers and meets predetermined goals
- Process international and domestic wire requests
- Acts as a Notary Public and performs notarial services in accordance with state regulations and credit union policies
- Observe and monitor cash activity to ensure the branch and Team Members are following established cash limits
- Opens consumer deposit accounts and consumer account maintenance
- Able to place cash orders supply orders balance vault cash and maintain ATMs
- Review and process overrides/approvals within authority while minimizing risk
- Assist leadership with branch certifications cash drawer audits cash drawer overages and OFAC reports
- Perform transactions and service requests on member accounts in an accurate and timely manner
- Accurately follow all cash handling procedures and balance cash drawer at the end of every shift
- Issue record and file monetary instruments and reports in accordance with the Bank Secrecy Act
- Assist members with Digital Banking enrollment navigation resets and maintenance
- Assist members with complex and sensitive fraud disputes
About You:
- Professional written and verbal communication
- Make sound decisions that minimizes risk in a timely manner
- Ability to ask openend and clarifying questions to understand member needs and deepen relationships
- Display professional interpersonal skills to relate effectively to members the public colleagues and all levels of leadership
- Respect and support all areas of diversity in the workplace and our membership
- Complete assigned training programs in timely and accurate manner
- Participate in and support a team environment
- Meet or exceed established service levels job performance and organizational goals
- Constantly adapt to changing priorities with a positive attitude
- Perform their jobs to a reasonable acceptable standard which includes attentiveness to detail timeliness and quality of work.
- Exercises the utmost discretion and sensitivity when assisting with member transactions.
Certifications/Licenses:
Notary Public
Qualifications
What You Will Need:
JOB REQUIREMENTS:
- Education: High School Degree or equivalent required
- Experience:
- Lending and account opening experience required
- Sales/relationship building experience required
- Cash handling experience preferred
- At least one year of customer service experience preferred
- Demonstrate and support credit union values and service standards
- Attend and engage in community events on behalf of the credit union
- Maintain confidentiality control risk and manage operations in accordance with company policies procedures and regulatory requirements
- Demonstrate a high level of personal integrity and ethics
- Report for work on time and maintain a schedule of regular attendance
- Some travel may be required
- Proficient with varying levels of technology
Our Team Member Value Proposition:
In exchange for bringing your talent to Gesa here are a just a few of the benefits and perks we offer:
- Competitive Pay
- Medical Dental Vision and Life Insurance
- 20 days/year of Paid Time Off Plus 10 Paid Holidays!
- 401(k) Match
- Incentive Program
- Tuition Assistance and Student Loan Repayment
- Commuter Benefits
- Paid Time Off to Volunteer in the Community
- Product discounts
- Engaging Work Environment
- Rewards and Recognition Programs
Salary Range:
$20.88 $31.31
Get wise to whats possible with a career at Gesa. Join us!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact the HR Department ator to request an accommodation.
Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.
Selected candidate(s) must be able to pass a preemployment credit/background check.
Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.
Required Experience:
Senior IC
Employment Type
Full-Time
