ETIC Atlassian Technical Support - Associate

Line of Service

Advisory

Industry/Sector

Technology

Specialism

Advisory Other

Management Level

Associate

Job Description & Summary

We are seeking Associate Level 2 and 3 Atlassian Products Support Engineers to join our team. In this role you will be pivotal in providing technical support for Atlassian products such as Jira and Confluence. You will collaborate with our clients and partners to deliver effective support solutions that align with their business requirements.


You will be part of a team that reports to the Cloud Service Delivery Director and will be an integral part of the team based in Cairo as well as those delivering client transformation programs across the PwC Global Network including the UK the Netherlands and Germany.

As an Atlassian Products Support Engineer you will:

• Provide technical support for Atlassian products ensuring adherence to best practices and standards

• Manage and optimize application performance security and operational tasks

• Troubleshoot and resolve technical issues related to Jira Confluence and associated tools

• Work closely with other support engineers developers architects and project managers within our organization

• Managing Jira Projects and Confluence Spaces on both Cloud and selfhosted versions

• Support daily tickets and requests on both Jira and Confluence to create new Jira projects workflows custom fields and Confluence Spaces
  
  

Required Skills:

• Bachelors degree in Computer Science Engineering or a related field

• A minimum of 2 years of experience in the Applications Technical Support Domain

• Proficient in supporting Atlassian products particularly Jira and Confluence

• Familiarity with application support tools and methodologies

• Experience with scripting and automation tools

• Knowledge of IT service management and agile methodologies

• Strong communication and interpersonal skills

• Proficiency in English
  
  

Desirable:

• Atlassian Certified Professional (ACP620 Managing Jira Cloud Projects Certification or Similar Atlassian Certification

Essential skills & attributes:

• Excellent oral and written communication skills as well as basic presentation skills

• Ability to work within a fastpaced & unstructured environment.

• Excellent time management communication and organizational skills

• Ability to interact efficiently and collaborate with team members

Education:
University
Bachelors education in a Computer Science/ IT / Communications Engineering

Desired Languages:
Fluent (English) Speaking and Writing

What we offer:

• Flexible working arrangements (Flexwork Home Office)

• ReferaFriend get a bonus in the employee referral program

• Wide range of leadingedge trainings (including language courses)

• Family Medical Insurance

• Yearly Bonus
  
  
  This position offers the opportunity to develop your technical skills while working in a dynamic and supportive environment. If you are passionate about providing exceptional support for industryleading software products we would like to hear from you.

At PwC The skills we look for in future employees. All our people need to demonstrate the skills and behaviors that support us in delivering our business strategy.

This is important to the work we do for our business and our clients. These skills and behaviors make up our global leadership framework The PwC Professional.

The PwC Professional focuses on five core attributes; whole leadership business acumen technical and digital global and inclusive and relationships.

We use this framework to recruit develop and assess our people at all grades and all areas of our business because we expect all of our people to be leaders.

Whole leadership : The ability to lead yourself and others to make a difference and create a positive impact in a responsible authentic resilient inclusive and passionate manner.

Global acumen: The ability to operate and collaborate effectively with a mindset that transcends boundaries and embraces diverse perspectives.

Technical and Digital : Focus on fast growing technologies and how to make use of them towards digital transformation.

Business acumen: The ability to bring business knowledge innovation and insight to create distinctive value for clients and PwC.

Relationships: The ability to build relationships of high value which are genuine and meaningful.

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Atlassian Atlassian Confluence Atlassian JIRA Support Tools

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Cloud Administration CloudBased Service Management Cloud Engineering Cloud Infrastructure Cloud Infrastructure Architecture Design Cloud Infrastructure Optimization Cloud Migration Cloud Operations (CloudOps) Cloud Performance Optimization Cloud Service Delivery Cloud Strategy Communication Emotional Regulation Empathy Inclusion Infrastructure Management Infrastructure Performance Intellectual Curiosity Microsoft Azure Optimism Performance Monitor Teamwork 4 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

0

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date