Data Analyst
Data Analyst
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Job Description
About Netskope
Today theres more data and users outside the enterprise than inside causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed one that is built in the cloud and follows and protects data wherever it goes so we started Netskope to redefine Cloud Network and Data Security.
Since 2012 we have built the marketleading cloud security company and an awardwinning culture powered by hundreds of employees spread across offices in Santa Clara St. Louis Bangalore London Paris Melbourne Taipei and Tokyo. Our core values are openness honesty and transparency and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships collaboration and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON) we strive to keep work fun supportive and interactive.Visit us atNetskope Careers. Please follow us on LinkedIn and Twitter@Netskope.
We are looking for an exceptional Data Analyst to join our Customer Solution Group (CSG) supporting our postsales teams Support Services and Success. As a Data Analyst you will play a pivotal role in driving analysis and providing valuable insights to the business empowering datadriven decisionmaking and enhancing customer satisfaction.
Responsibilities:
- Drive endtoend analytical development from consulting with the business to understand requirements translating their needs into an analytical problem performing the analysis and delivering results through storytelling to your stakeholders.
- Conduct thorough data analysis focusing on customerrelated metrics and key performance indicators to uncover trends patterns and correlations that drive actionable insights.
- Utilize Looker our primary BI platform to create and maintain compelling dashboards and reports that effectively communicate data insights to stakeholders.
- Develop a deep understanding of our data including operational metrics customer satisfaction workflows etc. enabling you to provide actionable recommendations to enhance internal operations and improve retention of our customers.
- Proactively identify opportunities for improvement by conducting datadriven analysis and leveraging feedback from postsales teams contributing to the continuous enhancement of customer satisfaction and retention strategies.
- Collaborate with crossfunctional teams to gather and integrate data from various sources ensuring data quality and accuracy which serves as a foundation for comprehensive analysis.
- Provide regular reporting and performance updates to relevant stakeholders showcasing key findings emerging trends and actionable recommendations to drive continuous improvement.
- Leverage SQL to conduct data manipulation and querying (in dbt)
Requirements:
- 7 years of professional experience as a Data Analyst in a B2B software environment
- Bachelors degree in a relevant field such as Management Statistics Mathematics or a related experience
- Demonstrating a track record of working with business stakeholders to define requirements and delivering impactful insights
- Experience with data related to B2B customer management and support operations
- Excellent communication skills both written and verbal allowing you to effectively present findings to nontechnical stakeholders in a clear and compelling manner.
- Proficiency in Looker (or similar tools like Tableau or Power BI) is required enabling you to create and maintain complex dashboards and reports that transform raw data into actionable insights.
- Demonstrated problemsolving and strategic thinking abilities with diverse data sets
- Experience in working with data engineering teams to identify needs integrating new sources and/ or mapping new data objects
- Solid understanding of data analysis techniques and their application to the business.
- Experience generating visual representations such as graphs charts or heatmaps to facilitate data interpretation and communication of results with diverse stakeholders.
- Proficiency with SQL is a strong plus
- Highly organized and detailoriented with the ability to manage multiple projects and priorities concurrently.
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Netskope is committed to implementing equal employment opportunities for all employees and applicants for employment. Netskope does not discriminate in employment opportunities or practices based on religion race color sex marital or veteran statues age national origin ancestry physical or mental disability medical condition sexual orientation gender identity/expression genetic information pregnancy (including childbirth lactation and related medical conditions) or any other characteristic protected by the laws or regulations of any jurisdiction in which we operate.
Netskope respects your privacy and is committed to protecting the personal information you share with us please refer toNetskopes Privacy Policyfor more details.
Required Experience:
IC
Employment Type
Full Time
