HRPayroll Shared Services Specialist
HRPayroll Shared Services Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Rutgers The State University of New Jersey is seeking a HR/Payroll Shared Services Specialist for OneSource Faculty and Staff Service Center a customer focused service organization that provides HR and Payroll services to employees across the university. Among the key duties of the position are the following: Serves as the first point of contact for customers contacting the service center and is responsible for working with UHR staff and knowledge management system to resolve a broad scope of inquiries related to HR and Payroll services. Leverages an innovative case management system for tracking requests and may transfer or escalate cases to other service center parties or RU entities for efficient issue resolution. Demonstrates effective issue resolution ensuring high levels of customer satisfaction and operational efficiencies across service center operations.
Overview
Rutgers The State University of New Jersey is a leading national research university and the State of New Jerseys preeminent comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey Rutgers University is committed not only to the students and the State that we serve but also to the faculty and staff who work on our campuses. For two consecutive years Rutgers is ranked on Forbes list of Americas Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publications 2023 list. Rutgers commitment to its employees includes maintaining and fostering a safe diverse and respectful workplace environment creating employment opportunities for our nations military veterans and ensuring accessibility and accommodation for individuals with disabilities. University Human Resources UHR supports the Rutgers mission as an institution of prominence preeminent in research teaching service and clinical care. We strive to provide the highest level of customer service in delivering a comprehensive network of programs services and expertise to attract retain and develop diverse and highly skilled top talent.
Preferred Qualifications
12 years of experience in a customer service focused role.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
