Voice Technician
Voice Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Voice Technician you will:
- Configure maintain and troubleshoot voice communication systems (ISDN VoIP VoSIP teleconferencing) to ensure high availability and service quality.
- Apply DoD processes and standards to maintain compliance with security and operational policies.
- Provide exceptional customer support resolving issues in a highvisibility environment and ensuring user satisfaction.
- Conduct troubleshooting and problem analysis identifying root causes and implementing effective solutions for voice system issues.
- Maintain accurate and detailed documentation of voice system configurations changes and troubleshooting steps contributing to the knowledge base and operational continuity.
- Collaborate with IT and network teams staying current with emerging technologies to improve system performance and reliability.
Minimum Qualifications and Experience:
- Active DoD Secret security clearance
- Bachelors degree in a related technical discipline or the equivalent combination of education technical training or work experience.
- 3 years of related Voice Technician experience
- 3 years of related IT/Telecommunications experience working within the DoD Environment
- One or more relevant telephony certifications from recognized institutions such as Avaya Nortel AT&T or equivalent.
Our Benefits
GCyber is committed to the wellbeing and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty Jury Duty and Bereavement Leave
- 401(k) Matching
- 100 Companyfunded Disability Insurance
- 90 CompanyFunded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin/company/gcyber
Required Experience:
Senior IC
Employment Type
Full-Time
