SAP iXp Intern - Customer Success Marketing Communications Coordinator
SAP iXp Intern - Customer Success Marketing Communications Coordinator
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from.
About the SAP Internship Experience Program
The SAP Internship Experience Program is SAPs global strategic paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP
Culture of collaboration:meet with mentors make new friends across the globe and create a thriving personal network.
Projectdriven experience:gain crossfunctional skills from our virtual and inperson learning sessions diverse subject matter experts and project deliverables.
Gain visibility:with SAP Internship Experience Program in your title youll have a global network of SAP leaders entrepreneurs and career development opportunities at your fingertips.
What youll do
Position title:SAP iXp Intern Customer Success Marketing & Communications Coordinator
Location: Toronto
Expected start date: August/September 2024 (Flexible)
Duration: 8 months
In this role you will be part of the Customer Adoption Office team and support our Customer Success Managers (CSMs) by building bestinclass customer experiences with a focus on the areas listed below.
Communications Customer Events & Webinars:
Professional writing editing and proofreading of internal and external communications
Actively engage in the design and content management of internal assets (newsletters emails and SharePoint pages)
Create and execute endtoend external email campaigns promoting virtual customer programs (e.g. webinars)
Timely coordination and of internal meeting cadences (quarterly business reviews state of the business reviews and more)
Video & Graphic Design:
Design and edit video and audio content such as event recap videos customer stories team videos podcasts
Develop & design customer email campaigns internal newsletters and communication templates manage internal and external facing distribution lists and engage inboxes
Content Strategy & Management:
Help to create and maintain content for CSM audiences and customers
Maintain solution pages for all Cloud ERP postsales activities
Run content audit to update broken assets and links
Ensure internal Community Engagement SharePoint pages are up to date
What you bring
Were looking for someone who takes initiative perseveres and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Background in Marketing Communications Public Relations or Commerce related degree (Bachelors Masters MBA)
Strong written communication skills (email PPT newsletters)
Proficient in content creation (videos newsletters etc. and management
Website management skills/experience an asset
Previous marketing/communications experience an asset
Prior experience with email campaigns webinar management and any marketing automation tools is a plus
Strong Relationship/Interpersonal skills
Detail Oriented
Curious and eager to learn
Demonstrated Self Starter
Strong organizational skills
Business Acumen
Strong collaboration skills
Experience with graphic design tools such as Canva Adobe Suite
Digital Media experience is an asset
Experience with Zoom and/or other virtual event hosting tools is an asset
Experience with SAP Microsite Platform a strong asset
Experience with Sharepoint
Business Process/Supply Chain Education/Experience an asset
Passionate about customer experience
Meet your team
The goal of the Cloud ERP Customer Adoption Office Team is to support the global Customer Success Managers (CSMs) with customer renewals adoption expansion/upsells and references.
The focus of this internship will be to learn about the different core dimensions of what it means to build a Customer Success organization. The intern will be able to develop knowledge and capabilities in the following areas: SAP S/4HANA Cloud Digital Supply Chain and Finance Solutions as well as Customer Relationship Management Marketing & Communications Data Analytics Operations Team Enablement and Audience Engagement.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 18.00 35.00 CAD. The actual amount to be offered to the successful candidates will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link:
Requisition ID: 397680 Work Area: Communication Expected Travel: 0 10 Career Status: Student Employment Type: Limited Full Time Additional Locations: #LIHybrid
Required Experience:
IC
Employment Type
Intern
