Assistance Service Advisor wanted at Livermore Alfa Romeo Maserati
Assistance Service Advisor wanted at Livermore Alfa Romeo Maserati
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Salary Not Disclosed
1 Vacancy
Job Description
Our loyal customer base has driven our businesss success and were seeking an Assistance Service Advisor to grow with us at Livermore Alfa Romeo Maserati
The Assistance Service Advisor isresponsible for providing administrative support to the service department and customer service to our customers. This person will assist in scheduling appointments and generating estimates four our Alfa Romeo and Maserati customers. This person will assist with incoming or outgoing phone calls as appropriate. Effectively communicate with internal and external customers. Follow up with progress and/or follow up calls and/or emails.
Candidates with previous experience customer service roles and hospitality industries are encouraged to apply.
BENEFITS:
- Paid training and development
- Medical Vision and Dental Benefits
- 401(k) with company match
- Paid Holidays
- Free College education courses for employees and immediate Family members
- Employee appreciation lunches
- Employee bonus for referrals
- Employee discounts
- Excellent culture
- Room for growth
RESPONSIBILITIES:
- Communicate with callers in a professional friendly and efficient manner striving to minimize the amount of time customers spend on hold
- Provide basic information to callers who have general inquires
- Handle customer complaints with integrity and poise and take or refer the complaining customerto the appropriate individual for further communication.
- Assist with various clerical duties as needed
- Prepare sales and service gas tickets for the accounting department remove
- Be friendly professional courteous and efficient when working with all customers and employees
- Duties include making service appointments checking service history and review with customer
- Receive cash checks and credit card payments from customers and record the amount receivedon the repair order and/or counter ticket.
- Work with department managers to keep abreast of new products and services offered by thedealership and any changes in price.
REQUIREMENTS:
- Excellent communication and organizational skills
- Previous customer service experience
- Experience using Microsoft Office suite
- Ability to work effectively with customers vendors and employees while handling multiple tasks simultaneously
- Must be willing to submit to a drug screen & background check
Gill Automotive Group and Livermore Alfa Romeo Maserati are an equal opportunity employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
