CAHPS Program Manager
CAHPS Program Manager
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1 Vacancy
Job Description
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 6000 people across the globe who think thats work worth doing.
CAHPS Program Manager
Why We Have This Role
Addressing rapid growth within healthcare that requires expertise in regulatory programs for patient experience as well as payers. This position would serve as a liaison between the client and Qualtrics technical teams to define program specs perform and track required quality checks prepare and submit quarterly data and ensure clients and Qualtrics are in compliance with CAHPS protocols.
How Youll Find Success
You will know you are doing a great job when you:
- Lead CAHPS Program data quality successful tracking and documentation from project conception through initial report deliverables/data submission
- Run timelines communications and expectations of program governance committees
- Coordinate and advise on various project activities throughout the life of a project
- Successfully lead the end to end walk through of data records for annual audits
- Responsible for all QA of CAHPS data and submission
- Be proficient in use of the Excel XML SPSSand common data file formats. SAS and Python are a plus.
How Youll Grow
As you grow in this role there will be opportunities to coach and lead other data analysts as they begin their careers including teaching technical research and client management skills as well as mentoring on longer term career goals.
In combination with the core duty of managing CAHPS data programs our Data Analysts also have the opportunity to work on side projects of their choosing that will help to make the team a better environment as well as to help it run more efficiently and expand our teams capabilities. As Qualtrics continues its exponential growth so does the Regulatory team and that means a need for scalable processes continued innovation on our offer and constant revisions to the current practices in order to fine tune and better our operations.
- You will grow in this role by immersing yourself in healthcare and becoming a Subject Matter Expert in data quality for CAHPS Regulatory programs.
- Leading and enabling others to take ownership of particular programs.
- Building quality tools that create efficiency and drive quality allowing teams to scale as healthcare sector grows.
Things Youll Do
- PreSales Activity: Assist Sales Team with questions related to CAHPS programs and compliance. Provide basic price quoting for CAHPS programs and implementation.
- PostSale Delivery: Partner with Qualtrics or Partner implementation teams to oversee the CAHPS implementation process ensure all guidelines are met and design appropriate sampling plans based on historical trends and project and Monitor client sampling in accordance with regulatory guidelines
- Oversee data requirements for new CAHPS clients
- Track all required quality checks
- Manage data quality in preparation for data submission
- Communicate any required CAHPS updates to clients or client teams
- Assist in monitoring websites for individual CAHPS program updates and trainings
- Attend required CAHPS trainings
- Assist in maintaining CAHPS QAP documentation
- Assist in maintaining CAHPS training documentation
- Assist in preparing for and participate in annual CAHPS audits
What Were Looking For On Your Resume
- Bachelors degree
- 35 years in data quality data analysis and/or Regulatory program oversight
- Superb communication and project management skills
- Comfortable in a fastpace and highly competitive environment
- Ability to communicate clearly and pleasantly through both written and spoken mode
- Able to analyze response data and report back to clients for actioning.
- 12 years of experience in data quality and program oversight in a healthcare related environment preferred.
- Knowledge and experience with government regulatory programs
- Experience in of many aspects of CX program delivery including: survey design and data analysis dashboard and reporting making best practice recommendations specific to CAHPS
- Bachelors degree in business healthcare administration or other researchoriented field.
What You Should Know About This Team
- The Regulatory Team collaborates cross functionally with many different areas of the organization to brainstorm troubleshoot and innovate to meet customer needs.
- The team works closely with our Product and Engineering teams to design and test new technology features to meet changing programs requirements
Our Teams Favorite Perks and Benefits
- Work life integration is deeply important to us we have frequent office events team outings and happy hours
- Qualtrics Experience Program $1500 for an experience of your choosing (eligible after a year)
- On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our office
- We believe in sharing Qualtrics success which is part of the compensation for all employees
- To learn more about what we value read about it directly from our employees Qualtrics Life stories
For fulltime positions this pay range is for base per year; however base pay offered may vary depending on location jobrelated knowledge education skills and experience.A signon bonus and restricted stock units may be included in an employment offer in addition to a range of medical financial and other benefits based on eligibility criteria.
Required Experience:
Manager
Employment Type
Full Time
