Patient Services Representative
Patient Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Patient Service Representative will be responsible for greeting patients scheduling appointments verifying insurance information and assisting with administrative tasks to ensure a positive patient experience. The ideal candidate will have excellent communication skills attention to detail and a passion for providing exceptional customer service in a healthcare setting.
Responsibilities:
- Patient CheckIn and CheckOut: Greet patients in a courteous and professional manner upon arrival at the practice. Verify patient demographic and insurance information updating records as necessary. Assist patients with completing registration forms and obtaining necessary signatures.
- Appointment Scheduling: Schedule patient appointments accurately ensuring appropriate time slots and provider availability. Coordinate scheduling of followup appointments referrals and diagnostic tests as directed by healthcare providers. Confirm appointments with patients via phone email or text message as needed.
- Insurance Verification and Authorization: Verify patient insurance coverage eligibility and benefits using electronic systems or contacting insurance carriers. Obtain preauthorizations and referrals for procedures and services as required by insurance plans.
- Patient Communication: Answer incoming calls and respond to patient inquiries in a timely and professional manner. Provide information to patients regarding appointment scheduling practice policies and services offered. Relay messages to healthcare providers and clinical staff as needed.
- Administrative Support: Assist with administrative tasks such as filing faxing scanning and organizing medical records. Maintain cleanliness and organization of the front desk area and waiting room. Perform other duties as assigned by practice management or healthcare providers.
- High school diploma or equivalent required; Associates degree or certification in healthcare administration preferred.
- Minimum of 12 years of experience in a customer service or administrative role preferably in a healthcare or medical office setting.
- Excellent customer service skills with the ability to communicate effectively and professionally with patients staff and visitors.
- Strong organizational skills attention to detail and ability to manage multiple tasks and priorities in a fastpaced environment.
- Proficiency in using computer software applications electronic health records (EHR) systems and office equipment.
- Knowledge of medical terminology insurance verification processes and HIPAA regulations.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Compassionate and empathetic attitude towards patients and their families.
Required Experience:
Unclear Seniority
Employment Type
Full Time
