Service Writer
Service Writer
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1 Vacancy
Job Description
At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.
The Midas Service Writer is responsible for operations and performance (safety efficiencies ETC). He or she promotes customer satisfaction and retention and growth of existing and new business. In addition the Service Writer owns overall operations in terms of cost control inventory management environmental compliance and most importantly safety. He or she provides strong and consistent leadership to cultivate and maintain a harmonious collaborative and highly productive work culture.
We are looking for a seasoned Writer with an entrepreneurial spirit who will assume responsibility for operations financial performance morale and growth initiatives. The ideal candidate for this position has three years of experience in the automotive repair business or retail experience a continuous improvement background and exceptional interpersonal skills.
Responsibilities
As a Midas Service Writer you will manage and direct all automotive and general service technicians in the operation of the shop including:
- Deliver exceptional customer service while listening and consulting customers
- Following up with customers services requested estimated completion times etc.
- Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
- Deliver and discuss pricing estimates with customers as well as promoting shop service specials
- Oversee technicians inspections diagnosing and repairing of domestic European and Asian cars and light trucks
- Maintain inventory counts
- Responsible for any inventory losses
- Overall cleanliness and organization of the facility including environmental compliance
- Updating and submitting daily sales reports to Corporate
Qualifications
- A minimum of 2 years of service writer experience
- General automotive knowledge
- Excellent customer service disposition
- Good communication skills
- Strong POS computer and Internet skills
- Team building skills
- Ability to work a flexible retail schedule including weekends evenings and holidays
- Valid drivers license
Join Our Team
As one of the largest destinations for automotive services Midas is dominating the industry in developing career paths and building relationships within the communities they serve.
At Midas we take care of everything tires brakes oil so the opportunities to grow and develop expertise with Midas are endless.
Employment Type
Full-Time
