PC Support Technician NWS 00779
PC Support Technician NWS 00779
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Job Description
Job Title: Personal Computer Support Technician (NWS 00779
North Wind Services is actively seeking individuals who can contribute to national security within the science technology and engineering fields as part of our supplemental labor team at vital federal research and development installations supporting the Department of Energy. NWS has an established history of contributing to the success of their customers mission. Available employment opportunities may range from administrative and logistical support to advanced technical positions.
Qualified applicants must be a US citizen at least 18 years of age and able to meet preemployment requirements including any required physicals drug screen and/or background investigation to satisfy clearance requirements from the Department of Energy.
Successful candidates will be employees of NWS a premier government contractor charged with employing highly motivated and wellqualified personnel who can advance the missions of the Lawrence Livermore National Laboratory in Livermore CA. Though employed by NWS the employee will take daytoday direction from technical personnel employed directly by the research laboratories. Pay benefits Human Resource and Employment Management functions are provided by NWS.
The Computing Directorates Information Technology Operations (ITO) Division within the Livermore Information Technology (LivIT) Program has an opening for a PC Support Technician to provide customer service and support to the Laboratorys institutional mobility program including device deployment troubleshooting support and retirement/management. The successful candidate will provide basic computer and software support including noncomplex operating functions password resets and loaner device appointment setup and returns.
This position may require the successful candidate have the flexibility to work overtime shift and or weekends to accomplish goals. The successful candidate will be required to pass various onsite training modules to pursue work assignments.
Essential Duties
Provide basic customer support by answering processrelated questions concerns and/or technical issues related to mobile devices desktop computers and software.
Provision and deploy mobile devices in accordance with policies and procedures ensuring devices are properly managed and are functional for use.
Provide basic technical assistance to the user community by assisting and/or troubleshooting customers and documenting the details.
Provide entrylevel handson assistance with device operation and rules for use.
Assist with mobile device and computer system password resets.
Assist in the property management process for all mobile devices from receipt to prepare for excess.
Serve as point of contact for the mobility loaner program and international service request by
coordinating the device deployment/return process.
Perform other duties as assigned.
Marginal Duties
Perform computer support services while overseeing software updates mobile device utilization report generation and process documentation.
Determine applications requirements and manage small projects for user and computer operations control by analyzing user needs in relation to multiple complex database systems with a high degree of accuracy.
Provide intermediate technical assistance to the user community by answering calls emails support request/incidents assisting and/or troubleshooting customers and documenting the details.
Essential Skills Knowledge and Abilities
Associates degree in a Computer or Engineering related field or equivalent combination of technical training and experience.
Experience multitasking and prioritizing workload in a fastpaced environment with rapidly changing priorities.
Basic experience with personal computers software and database systems with the ability to
troubleshoot and solve basic technical problems with mobile devices and computers.
Knowledge of electronics terminology standards procedures and techniques.
Experience maintaining clear and accurate records with an attention to detail.
Demonstrated ability providing customer service and maintaining professionalism.
Knowledge of the skills needed for a customer support role to include a focus on listening rapport building good communication skills and courtesy and patience.
Desired Skills Knowledge and Abilities
Experience and knowledge of administering troubleshooting and maintaining computers or mobile devices.
Experience working with customers addressing issues and managing customer concerns and requests over the phone or in person.
Experience updating policies and procedures or knowledge base articles.
Special Requirements
PrePlacement Medical Exam: A jobrelated preplacement medical examination may be required.
Preemployment drug test: External applicant(s) selected for this position will be required to pass a postoffer preemployment drug test. This includes testing for use of as Federal Law applies to us as a Federal Subcontractor.
Anticipated Clearance Level: Q (position will be cleared to this level). Applicants selected will be subject to a federal background investigation and must meet eligibility requirements for access to classified information or matter. In addition all L or Q cleared employees are subject to random drug testing. Qlevel clearance requires U.S. citizenship. If you hold multiple citizenships (U.S. and another country) you may be required to renounce your nonU.S. citizenship before a DOE L or Q clearance will be processed/granted.
North Wind offers a competitive pay and benefits package to include health life and disability insurance benefits 401(k) with company match generous paid leave and tuition reimbursement for eligible employees. As a company we are committed to employee wellness professional development and worklife balance. We value safety reliability and commitment to our people! For more information about our benefits or hiring philosophy visit the North Wind Career Opportunities Page.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The nature of those accommodations will be determined on a casebycase basis. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact our Helplinefor assistance.
North Wind is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race sex color religion national origin age disability veteran status genetic data religion or other legally protected status. All qualified applicants will receive consideration for employment without regard to their protected veteran status and will not be discriminated against on the basis of disability.
Required Experience:
IC
Employment Type
Full-Time
