Assistant Housekeeping SupervisorFront Desk Agent
Assistant Housekeeping SupervisorFront Desk Agent
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Job Description
Raines Co. Your Future is Now
Position Summary: The Assistant Housekeeping Supervisor/Front Desk Agent is responsible for coaching supervising inspecting and training staff to exceed our guest expectations. They are also responsible for greeting guests in a courteous and efficient manner handling inquires checkingin/out and reserving rooms. They will deliver service excellence by creating a welcoming environment for our guest and staff.
We offerMedical/Dental/Vision benefits a generous PTO program points based bonus daily pay an Employee Referral bonus program and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.
Established in 1988 as a familyowned business we have grown into a fully integrated development management and investment company that develops operates and owns the worlds leading hotel brands as well as boutique hotels. Raines has maintained a familyoriented culture that believes in building relationships with our associates with our partners and within the communities where we operate.
Essential Functions
- Directs the Housekeeping staff by coaching counseling providing guidance and correcting work while motivating team to improve and maintain positive morale
- Establishes standards and procedures for work of housekeeping staff.
- Plans work schedules and daily assignments to ensure adequate service according to labor standards and occupancy
- Establish & maintaining finances of department to include cost per occupied room under budget guidelines; budget development and monitoring; maintain productivity and labor cost. Prepare reports as necessary
- Inspects and evaluates physical condition of establishment (room quality cleanliness facilities) to include VIP rooms ensuring service standards are met
- Submits recommendations for painting repairs furnishings relocation of equipment and reallocation of space; follow up on Work Orders submitted to Engineering department.
- Enforces standard procedures for the acceptance security and return of guest lost and found items
- Establishes and maintains adequate supplies for efficient operation of department; conducts inventories of linen supplies and equipment on a monthly basis ordering and receiving supplies so as to maintain adequate inventory levels
- Ensures proper usage of chemicals and cleaning supplies by monitoring usage providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with propertys HazMat program
- Evaluates condition of furniture fixtures decor etc. Make recommendations and assist in the coordination of rehab projects.
- Assisting guests efficiently courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
- Post guest charges collect payments and follow all cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Be knowledgeable of the hotel brand and various programs (travel programs special offers)
- Be a great communicator to various departments and management on guest comments and concerns
- Respond quickly to incoming calls lobby visitors and team members needing front desk assistance
- Have full knowledge of hotel safety and emergency procedures
Qualifications
- Experience leading teams in all areas of housekeeping preferred
- Occasionally push pull and lift items weighing up to 50 pounds.
- High school diploma GED or equivalent
- Experience in customer service forwardfacing or other guest related positions
- Proficient in Microsoft Office or similar computer applications
- Experience in the hospitality industry as a housekeeper front desk agent hotel receptionist or other guest services preferred
- Experience with OnQQuore PBX and other hotel related systems preferred
- Must speak English fluently.
- Must have excellent written and oral communication skills.
- Problem solving reasoning and ability to multitask and interact with people under pressure.
Raines is proud to be an Equal Opportunity Employer
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Preemployment background check required.
Required Experience:
Manager
Employment Type
Full-Time
