CVM Manager
CVM Manager
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
AppZen is the leader in autonomous spendtopay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable expense and card workflows to read understand and make realtime decisions based on your unique spend profile leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises including onethird of the Fortune 500 use AppZens invoice expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more visit us at.
Responsibilities:
- Manage 1520 customers collaborating with a team of dedicated Customer Success Managers and L1 support managers
- Be the POC for customer stakeholders based out of India
- Ensure governance /compliance for SteadyState Accounts transition including systematic Knowledge Transfer from Implementation teams
- Regular cadences with Customer Teams flag Issues and concerns ahead of time / avoiding Customer escalations
- Proactive monitoring & reporting of Operational Health Metrics (Adoption SLA reports CSI) to internal and external stakeholders to help identify and mitigate risks
- Driving/Coordinating RCAs & High severity issues with close collaboration PMG Engineering and Global support organization
- Driving release walk through and auditors training. Enabling customer community to get certified on AppZen Spend to Pay platform
MustHave:
- Humble and Friendly personality with an open and honest communication style
- 46 years of experience in enterprise SaaS/software implementations account management or other relevant business consulting
- Strong project management skills
- Exceptional customer presence and presentation skills; comfortable conversing with Clevel executives
- Logical and good understanding of the Accounts payable and T&E process
- Ability to liaise with multiple internal crossfunctional teams
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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