Embedded Service Technician
Embedded Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Power the Future with us!
SolarEdge (NASDAQ: SEDG) is a global leader in highperformance smart energy technology with over 5000 employees offices in 34 countries and millions of products installed in over 133 countries.
Our diverse product offering comprises intelligent solar inverters battery storage backup systems EV charging and complete home energy management ecosystems.
By leveraging worldclass engineering capabilities and with a relentless focus on innovation we strive to create a world where clean green energy from the sun is the primary source of power for our homes businesses and just about everywhere we thrive.
Position Overview:
We are seeking a motivated and detailoriented Embedded Service Technician to join our dynamic Technical Account Management team. This remote role is critical in providing expert support for assigned customer accounts ensuring timely resolution of technical issues and maintaining strong customer relationships. You will act as a trusted partner delivering proactive technical guidance and troubleshooting for SolarEdge (SEDG) systems.
What We re Looking For:
A proactive technically savvy individual with strong customer service instincts who is passionate about renewable energy and excited to become a goto expert for our key accounts.
Duties and Responsibilities:
- Provide highlevel technical support and troubleshooting for SEDG product installations.
- Respond to inbound requests and manage chat channels dedicated to your assigned customer account.
- Proactively follow up with customers to ensure full resolution and satisfaction.
- Analyze support trends to recommend improvements in training tools and product enhancements.
- Stay up to date on product updates launches and known issues to serve as a technical expert for the account.
- Assist in managing RMA processes and customerfacing programs efficiently.
- Participate in customer meetings alongside the TAM and Sales team as needed.
- Maintain and report on accountspecific KPIs including case volume resolution times and escalations.
- Identify opportunities to reduce support case volume through process improvements.
- Manage open case workload ensuring prompt and professional communication.
- Use advanced internal support tools to diagnose and resolve complex issues.
- Escalate product trends and issues to the Technical Account Manager.
- Uphold high standards of written and verbal communication across all interactions.
- Travel occasionally to better understand account needs and deliver technical expertise onsite.
Country:
United States
City:
Roseville CA
Requirements :
- Engineering degree preferred but not required.
- Demonstrated use of Tier 2/3 support tools and internal troubleshooting processes.
- Advanced knowledge of SolarEdge products and installation procedures.
- Excellent verbal and written communication skills.
- Proven track record of delivering exceptional customer service and support.
- Strong problemsolving mindset and eagerness to grow professionally.
FAIR PAY & A JUST WORKPLACE
At SolarEdge we are committed to fair transparent pay and we strive to provide competitive marketinformed compensation. The pay range for this position at the start of employment is expected to be between $65K 70K annually. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as jobrelated knowledge skills experience and other objective business considerations.
Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
