Customer Support Executive

Are you passionate about cycling sustainability and operational excellence Bike Club a pioneering force in childrens bike subscription services is on the lookout for a committed Customer Support Agent to initiate and elevate our customer experience while championing the flourishing community of family cyclists in UK Germany and Austria.

Lets start with the best bits Benefits:

• Flexible work environment Work from Anywhere policy in August and over the Christmas period
• No work on the weekends 37.5 working hours Monday to Friday 9am to 17:30pm)
• Holidays 26 days annual leave plus bank holidays with additional days accrued for each year worked
• Sustainability impact You will be working for B Corp Certified company that actively contributes to environmental and social good
• Parental leave Enhanced maternity and paternity leave
• Bike subscription 30/month discount towards Bike Club subscription
• Good laughs we are a fun team (if we may say so) and have monthly All Hands drinks with the company!

Bike Club Introduction
At Bike Club we offer subscriptions for childrens bikes that grow with your kids. Families pay a monthly fee and when their children outgrow their bikes we exchange them for a larger size. We refurbish the used bikes and make them available to other families. Its sustainable and hasslefree.

With over 80000 bikes we are the secondlargest bike rental network globally and the largest in the childrens bike sector. With over $50 million in funding we are rapidly expanding across Europe. While our headquarters is in the United Kingdom we are also active in Germany.

About the Role
At Bike Club our members are at the heart of everything we doand our Customer Service Team is key to making that happen. As a Customer Support Executive youll help keep our community happy by delivering exceptional service across email live chat phone and social media.

Your daytoday could include anything from helping parents choose the right bike to resolving queries around deliveries payments or bike issues. No two days are the same and we love it that way.

Were a purposedriven company that believes in ethical practices and a supportive work environment. If you thrive in a fastpaced setting enjoy problemsolving and want to help shape how we do things wed love to hear from you.

Tasks

• Handle member queries across multiple channels including emails live chat telephone and social media.
• Develop expert product knowledge of our bicycle range to offer tailored advice and recommendations to our members.
• Act as the voice of the customer by gathering feedback and sharing insights with your team.
• Communicate clearly and effectively ensuring information is always shared clearly and concisely.
• Demonstrate a solution focused approach by resolving issues on the first contact whenever possible.

Requirements

• Genuinely care about offering the highest level of customer support.
• Previous experience with CRM tools preferably Salesforce.
• Strong problemsolving skills coupled with a natural curiosity and a desire to learn.
• A high level of empathy and a commitment to exceeding customer expectations.
• You actively seek out feedback to help yourself grow and improve.
• Love the dynamic of a team environment but are just as comfortable working independently.
• You can remain positive when the going gets tough and working under pressure.
• A dependable organised and dedicated team player.
• At least 1 year of reallife experience in a similar customer support role.

Benefits

• Flexible work environment Work from Anywhere policy in August and over the Christmas period
• No work on the weekends 37.5 working hours Monday to Friday 9am to 17:30pm)
• Holidays 26 days annual leave plus bank holidays with additional days accrued for each year worked
• Sustainability impact You will be working for B Corp Certified company that actively contributes to environmental and social good
• Parental leave Enhanced maternity and paternity leave
• Bike subscription 30/month discount towards Bike Club subscription
• Good laughs we are a fun team (if we may say so) and have monthly All Hands drinks with the company!

Ready to take your career into a higher gear with Bike Club Were keen to pedal forward with you on our team!

Apply Today! We invite you to forward your CV and a cover letter expressing your enthusiasm for the core values and vision of Bike Club. Join us and lets embark on this trailblazing journey together!