drjobs Field Support Technician

Field Support Technician

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1 Vacancy
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Job Location drjobs

Chester - UK

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: Field Support Technician (FSO with AV Experience)
Location: Chester UK 100 onsite)
Job Type: Contract (Inside IR35
Key Responsibilities:
  • Provide L1 technical support for hardware software and network issues
  • Manage IT asset inventory including tracking and maintenance
  • Perform laptop builds imaging and device refreshes
  • Support AV equipment (Crestron/Logitech) for meetings and live events
  • Troubleshoot MS Teams video conferencing and office applications
  • Document all support activities in ServiceNow
  • Ensure compliance with security policies and SOX procedures
Essential Requirements:
  • 1 years technical support experience
  • Strong troubleshooting skills for Windows/Mac devices
  • Experience with AV equipment setup and support
  • Proficiency with ServiceNow and MS Office 365
  • Excellent customer service skills
  • UK driving license
  • Must have right to work in UK (no visa sponsorship)
Preferred Qualifications:
  • Basic networking knowledge (LAN/WAN/VPN)
  • Experience in pharmaceutical/life sciences environment
  • Familiarity with HIPAA standards
  • IT certifications (A Microsoft etc.
Work Environment:
  • Fastpaced office setting
  • Physical requirements: Ability to lift 50 lbs

Employment Type

Full Time

Company Industry

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