Customer Service Representative
Customer Service Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Beckett Collectibles is seeking a motivated Customer Support Representative to join our dynamic team at our Plano Texas office. Were looking for a peopleoriented individual who is passionate about delivering exceptional customer experiences.
Beckett Collectibles is a leader in the trading card and collectibles industry providing pricing grading ecommerce and other products and services for the sport nonsport and gaming collector. With a focus on integrity commitment and accuracy Beckett will continue to be a leader in the collectibles industry providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services .
Responsibilities:
Beckett Collectibles is a leader in the trading card and collectibles industry providing pricing grading ecommerce and other products and services for the sport nonsport and gaming collector. With a focus on integrity commitment and accuracy Beckett will continue to be a leader in the collectibles industry providing dynamic products and services to collectors worldwide. Find out more about Beckett products and services .
Responsibilities:
- Interact with customers on behalf of the company to craft memorable experiences that enhance customer retention via phone email and online services.
- Providing accurate efficient and courteous customer service; processing incoming correspondence from requesters of information; communicating with customers and internal stakeholders regarding turnaround times. Educate customers about the submission process.
- Work with customers to answer inquiries and resolve complaints.
- Responsible for elevated issue resolution coordination and oversight.
- Responsible for managing and maintaining customer notes and communications within Becketts customer relationship management (CRM) system.
- Performs other duties as assigned by management.
Qualifications:
- High school diploma or equivalent; associate degree or 2 years of experience preferred.
- Prior sales or customer service experience.
- Strong computer skills with accurate data entry.
- Familiarity with CRM systems.
- Strong decisionmaking problemsolving and critical thinking abilities.
- Excellent interpersonal written and verbal communication skills.
- Ability to work independently in a fastpaced environment.
- Dependable organized and team oriented.
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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