Operations Analyst - Day Time
Operations Analyst - Day Time
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Job Description
Brosnan is looking for an Operations Analyst (OA) that will be responsible for managing and executing on the staffing and operational needs of all sites in the OAs Regional Operations Center (ROC).
The duties of this position includes scheduling shifts monitoring the security officers smartphone clockins and clockouts staffing ad hoc / temporary last minute work requests working with Human Resources (HR) recruiters to ensure staffing levels are always met proactively managing and reducing unbilled overtime and many other operational responsibilities.
The ideal candidate for this position is a great multitasker can handle stress well and is able to prioritize various tasks that must be completed in a timely manner. This position reports to the ROC Manager and works closely with the local regional and district managers.
Responsibilities
- Schedule security officers (SOs) into shifts
- Monitor SOs smartphone app clockins and clockouts
- Work with HR to issue counseling forms for latenesses and bad behavior
- Fill shifts where the SO calls out last minute
- Schedule ad hoc / last minute temporary sites when necessary
- Work with the HR recruiter in the region to ensure all needs for service are properly being addressed and individuals are hired to fulfill all positions and replacements are hired when needed.
- Recommend removal of SOs from posts based on client complaints attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change
- Escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s)
- Manage Field Supervisors and ensure proper site inspection protocols are followed
- Recommend operational improvements and efficiencies to your ROC manager
- Provide daily operations oversight for outside teams
- Communicate to all field personnel policies and procedures in accordance to HR regulations
- Work with Logistics and the local regional team to manage uniforms and equipment inventories
- Ensure all new hires are trained on BRC policies and procedures. (In lieu of a Field Trainer)
- Constantly review training material with subordinates to ensure compliance with the BRC Policies and Procedures and their knowledge of their post orders
- Evaluation and development of supervised personnel
- Ensure Lighthouse & eHub are being properly utilized by SOs and Field Supervisors
- Maintains current knowledge of site contract requirements including SO training requirements
- Maintain all SOs availability time worked and SO client exclusion lists
- Manage requests for time off including vacation and personal leave requests
- Assist HR with annual performance review of Field Supervisors and SOs
Qualifications
- Associates degree or Bachelors degree
- Must have a valid stateissued Drivers License and clean driving record
- A US citizen or an alien lawfully authorized to work in the United States
- Must present a professional image
- Excellent communication skills customer service experience is a plus
- Skilled multitasker
- Keen attention to detail
- Reliable transportation and proximity to the ROC
- Supervisory and scheduling experience required
- Must be proficient in Microsoft Office (Excel Word PowerPoint etc.
- Technology savvy
Preferred Qualifications
- Security industry experience
- Experience using scheduling software
- WinTeam experience is a plus
- Military Veteran (honorable discharge) or Law Enforcement experience
Required Experience:
IC
Employment Type
Full Time
