IT Help Desk Tier 1
IT Help Desk Tier 1
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Job Description
Role: IT Help Desk Tier 1
Reports To: IT Help Desk Manager
Department: Information Technology
Location: 2116 Arlington Ave. Ste. 100 Los Angeles CAOnsite
Schedule: Monday to Friday 8:30 am to 5 pm
Status: FullTime NonExempt (hourly) NonManagement
Benefits: Medical Dental Vision Retirement Planning 403b) Employee Assistant Program (EAP) etc.
SUMMARY
The Help Desk Tier 1 is responsible for responding to queries running diagnostic programs isolating problems and determining and implementing solutions. The IT Technician is also responsible for providing technical assistance and support related to companysupported telephones copiers printers computer systems hardware and software and other miscellaneous equipment
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Diagnose and resolve technical hardware and software issues (network printer cameras telephones and/or server support) ask questions to determine the nature of the problem.
2. Responsible for setting up workstations with computers and necessary peripheral devices
3. Responsible for installing and configuring appropriate software and functions according to specifications
4. Offer daily operations and systems support to employees in person via phone or email
5. Troubleshoot hardware and software issues in person remotely and via phone.
6. Verify the functionality of hardware and software components.
7. Follow up with users to ensure resolution of issues
8. Identify and escalate situations requiring urgent attention
9. Inform management of recurring problems
10. Log all help desk interactions; Track and route problems and requests and document resolutions
11. Redirect problems to correct resource
12. Research questions using available information resources
13. Stay current with system information changes and updates
14. This position will drive to our various locations to serve and assist
QUALIFICATIONS
1. Associate Degree in Computer Science or related field preferred
2. Minimum two 2 years of experience in troubleshooting and providing help desk support
3. Minimum two 2 years of experience in computer networks and systems maintenance
4. Minimum two 2 years customer service background
5. Requires a valid and clean drivers license auto insurance and reliable transportation
6. Ability to meet deadlines and manage stress effectively in highpressure situations
7. Understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
8. A strong sense of discretion and confidentiality is required
9. Strong experience in Microsoft Suite
10. Working knowledge of fundamental operations of relevant software hardware and other equipment
PREFERRED QUALIFICATIONS
1.CompTIA A Certification
WORK ENVIRONMENT
1. Combination of field and office environment
2. Regularly required to sit stand bend; occasionally lift or carry up to 35 lbs.
3. On occasion walk or drive to different local sites.
4. Will necessitate working in busy and loud environments
5. Will be exposed to elements like cold heat dust noise and odor.
6. May need to bend stoop twist and sit throughout the day
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Pay TypeHourly
- Employment Indicator100 in person by JD
- Min Hiring Rate$25.00
- Max Hiring Rate$27.00
- Travel RequiredYes
- Required EducationHigh School
Employment Type
Hourly
