Program Supervisor - SC OC Anaheim Emergency Shelter
Program Supervisor - SC OC Anaheim Emergency Shelter
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1 Vacancy
Job Description
Mission Statement
The Salvation Army an international movement is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Position Summary
The Program Supervisor (PS) will oversee housing case management and supervise a team of Housing Case Managers. The PS is responsible for maintaining the case management audit system current and ensure resident data is entered in a timely manner within our internal and external (HMIS) tracking systems. The PS will assist in the recruitment process of new hires for programming will facilitate and/or coordinate new hire orientations and training. The PS leads housing case manager meetings and collaborates with the Site Manager in facilitating programming meetings.
The Program Supervisor will develop and supervise the Program Coordinator (PC) to ensure the specialized navigators are being supported and the recovery employment and resource & activities models are effective and operating efficiently. They will also supervise the Clinician to ensure resident assessments and mental health issues are addressed promptly. The PS is supervised by and works closely with the Site Manager and works collaboratively with the Operations Supervisor to improve maintain and implement resident onsite services and ensure coordination of resident care.
Specific Duties
Develop and supervise Program Coordinator and Clinician
- Provide supervision to the Program Coordinator and Clinician and develop them for future succession/opportunities.
- Review effectiveness of models: Recovery Employment Resource & Activities.
- Ensure that Interns and Volunteers are being coached and meeting program expectations.
Oversee Housing Case Managers (HCMs)
- Provide supervision and facilitate biweekly meetings with HCMs (including Lead HCM)
- Facilitate and/or coordinate internal professional trainings.
- Maintain data on groups being facilitated onsite; oversee caseload tracking system to ensure it is current.
- Provide HCM guidance on maintaining their caseloads and keeping residents engaged.
Oversee Case Management Program Services
- Coordinate resident welfare services; review and approve documentation of case management services.
- CoFacilitate biweekly programming meetings. Collaborate and communicate with Site Manager for coordination of resident services.
Recruitment of Program staff (includes HCMs Program Coordinator and Navigators)
- Assist in Program staff candidate selection interviews application processing and onboarding.
- Support facilitation and/or coordination of new hire orientation and training for staff interns volunteers.
- Coach and develop programming staff.
Record Keeping
- Review resident files to ensure HCMs accurately maintain resident files case notes physical files documentation.
- Provide monthly statistics on HCM caseload and outcomes.
- Assist with entering resident data into WellSky and/or HMIS and CES System.
- Practice consistent communication as it relates to residents; this includes keeping Site Manager informed of new resources resident crisis staff needs challenges successes.
- Create weekly staff schedule to ensure adequate Program coverage 7 days a week.
- Track record and log staff call outs and other PTO in UKG timekeeping system; approve staff timesheets in UKG.
Miscellaneous Duties
- Meet with Operations Supervisor weekly to discuss resident exits write ups and discuss strategies.
- Participate coordinate and/or facilitate internal professional development trainings.
- Participate in AES all staff meetings and other relevant meetings and trainings. Deliver material as needed.
- Perform other assigned duties as directed.
Leadership Core Competencies
- Analytical Synthesize complex or diverse information; conduct research draw conclusions and report outcomes; Develop workflow policies and procedures.
- Problem Solving Identify & resolve problems in a timely manner; gather and analyze information skillfully and develop solutions.
- Oral Communication Speak professionally clearly and persuasively in a variety of potentially challenging situations; seek clarification and respond appropriately to questions.
- Written Communication Write clearly and informatively; edit work for spelling and grammar; Present numerical data accurately; Read and interpret written information.
- Project Management Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
- Teamwork Balance team and individual responsibilities; Build a positive team spirit morale and group commitment to established goals core values and objectives.
- Project Management Prioritize and plan work activities; use time efficiently; Organize work schedules of others and assign tasks. Follow up to ensure accountability.
- Managing People Include staff in planning decisionmaking facilitating and process improvement. Be available and present to staff; provide regular performance feedback; help develop subordinates skills and encourage growth; Improve processes products and services. Delegate work assignments; Match responsibilities to the right people; Set expectations and monitor delegated activities.
- Continuous Improvement/Organizational Effectiveness Constantly look for ways to improve and promote quality effectiveness and efficiency at all operational levels.
Working Conditions
Ability to walk stand bend squat climb kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp push pull objects such as files file cabinet drawers and reach overhead. Ability to operate computer fax and telephone. Ability to lift up to 40 lbs. Due to the nature of the facility incumbent must be able to work outdoors be around animals and feel comfortable walking outdoors on potentially uneven surfaces.
Minimum Qualifications
- By virtue of its direct contact with and representation to people who engage in Salvation Army programs people who demonstrate an understanding of The Salvation Armys Christian mission are required for this position.
- BSW Required MSW or related field (preferred).
- 13 years of experience with case management for homeless population.
- Minimum 1year supervisory experience required.
- Strong knowledge in HMIS (preferred).
- Must be in good physical health and mental health capable of meeting the demand of the position.
- Bilingual/Biliterate English/Spanish preferred.
Skills Knowledge & Abilities
- Driving Test and clean MVR check (Required).
- Must have ability to communicate effectively and remain positively engaged with colleagues community members residents and staff.
- Able to function in a fastpaced frequently changing environment and be adaptable.
- Must have flexible availability.
- Must possess effective time management skills and be able to prioritize work and meet deadlines.
- Must model professionalism and keep OC Mission at the forefront when developing the team.
- Excellent verbal and written communication skills.
- Computer literate; effectively use computerized database for resident file management with basic skills in Microsoft Office: Microsoft Word PowerPoint Excel and Outlook email.
Required Experience:
Manager
Employment Type
Full-Time
