IT Operations Associate
IT Operations Associate
Posted on :
12-04-2025
Employer Active
1 Vacancy
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Job Description
Business and Application Administration Specialist
- Oversee the daytoday operations of business applications to ensure smooth functionality and uptime.
- Collaborate with business teams to gather application requirements and provide support for operational needs.
- Perform routine checks and monitoring of application performance to identify and address potential issues proactively.
- Support data integrity and maintain uptodate data handling SOPs for business applications.
- Act as the primary point of contact for user issues providing resolutions or escalating to relevant technical teams when required.
User Acceptance Testing (UAT) Coordinator
- Coordinate and execute UAT activities ensuring all business requirements are thoroughly tested and met.
- Work closely with endusers to define test scenarios and document test cases.
- Log and track UAT results including defects enhancements and feedback for timely resolution.
- Act as a liaison between business users and technical teams to align on expectations and deliverables.
Documentation & Process Support Specialist
- Prepare comprehensive user guides process documentation and training materials for business applications.
- Maintain detailed logs of system changes updates and troubleshooting efforts.
- Document workflows and standard operating procedures (SOPs) to streamline processes.
- Support audits by providing relevant application and process documentation.
Vendor Management Coordinator
- Collaborate with thirdparty vendors to ensure timely application updates patches and resolutions.
- Track and report vendor performance against servicelevel agreements (SLAs).
Requirements
Requirements:
- Experience: 35 years in application administration business IT or UAT coordination.
- Skills: Strong communication skills attention to detail and the ability to document complex workflows clearly MS Excel GCP products knowledge is preferred.
- Technical Aptitude: Familiarity with business application management and issue tracking tools.
- Analytical Thinking: Ability to assess application performance troubleshoot issues and propose practical solutions.
- Collaboration: Experience working with crossfunctional teams and coordinating with external vendors.
Required Experience:
IC
Employment Type
Full-Time
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