Endpoint Technology Lifecycle Coordinator
Endpoint Technology Lifecycle Coordinator
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$ 28 - 36
1 Vacancy
Job Description
The encouragement of learning
The education of the whole person
The service of faith and the promotion of justice
The Endpoint Technology Lifecycle Coordinator will play a vital role in orchestrating the universitys computer refresh program by managing the configuration and deployment of computers mobile devices and thin clients across campus. Working closely with the Field Services manager this role will coordinate deployment strategies lead a team of student employees and transform standard processes into streamlined experiences. The position requires strong technical skills in software packaging and system administration across Windows and macOS environments combined with the ability to build effective working relationships and maintain clear priorities. Success in this role comes from effectively coordinating multiple variables focusing on key objectives and continuously improving processes while working as part of a collaborative team. Youll have regular exposure to new tools and systems and the opportunity to explore and evaluate emerging technologies.
Position Specific Responsibilities
Computer Lifecycle Management
Work with the Field Services manager to create and optimize flexible deployment strategies that adapt to changing priorities and unexpected challenges
Establish and track clear timelines for major deployment initiatives ensuring projects stay on schedule while maintaining flexibility for critical adjustments
Establish and track clear timelines for major deployment initiatives ensuring projects stay on schedule while maintaining flexibility for critical adjustments
Mentor and develop student employees by providing comprehensive technical training fostering professional workplace skills and building their capabilities across a range of IT support functions
Oversee daily computer preparation workflow coordinating with student employees to ensure proper application of software settings security policies and peripheral setup
Build effective working relationships with customers to understand their needs while implementing solutions that align with university technology standards
Collaborate with Learning Space and Lab Technology team on classroom and lab deployments
Support the Field Services manager in executing projects such as major operating system upgrades mass software patches and hardware lifecycle initiatives
Partner with Asset Specialist to maintain inventory of standard computers and peripherals
Coordinate with departments and Asset Specialist to manage timely return and processing of universityowned computers
Maintain and manage loaner laptop program including checkin/checkout procedures and regular maintenance
Identify opportunities to enhance deployment efficiency while maintaining quality standards
Application Packaging and Imaging
Partner with the Field Services manager to develop and maintain effective software deployment strategies focusing on automation and zerotouch deployment to maximize efficiency while maintaining exceptional quality standards
Package software for automated deployment through Intune and Jamf utilizing PowerShell Batch and Bash scripting to configure licensing and settings during installation
Create automation solutions that streamline deployment processes while maintaining high quality standards
Build and expand application packaging expertise through selfdirected learning and handson project experience
Evaluate and thoroughly test new software and major OS upgrades in nonproduction environments ensuring system compatibility and compliance with change management workflows
Collaborate with Information Security and Field Services manager to package and deploy security patches and maintain software version compliance
Maintain a central software repository with updated installation files licenses and comprehensive documentation
Coordinate with Server team to manage regular updates and software installations for virtual desktop images utilized by faculty staff and students
Partner with ITS Purchasing and Server teams to track software license renewals and maintain network license server updates
Build and maintain effective working relationships across IT teams to ensure seamless coordination of software deployments
Technical Skills
Configure and maintain desktop and laptop hardware and software including operating systems applications drivers and common peripherals (keyboards mice docking stations monitors printers etc.
Use a root cause analysis approach to troubleshoot technical problems promptly and efficiently serving as backup Tier 2 technical support for desktop laptop and mobile device issues
Perform data transfer and recovery operations during refresh deployments and other system transitions
Coordinate with external support vendors and service providers for hardware repairs and specialized technical issue remediation
Stay current with technical knowledge through continuous learning and professional development
Contribute to a culture of innovation through experimentation by researching testing and implementing new technical solutions to complex challenges
Apply technical expertise to support both Windows and macOS environments with focus on standardized university configurations
Customer Service
Cultivate strong working relationships across campus departments and colleges to better understand and anticipate their unique technology needs
Transform routine support interactions into positive experiences through attention to detail and clear technical communication to nontechnical users
Maintain focus on priorities while remaining flexible enough to handle urgent customer needs
Build trust with campus partners through reliable followthrough and consistent communication
Demonstrate professionalism through positive attitude appropriate dress and courteous demeanor
Documentation and Organization
Maintain and enhance existing technical documentation for software installation procedures packaging processes and standard operating procedures
Identify opportunities to improve documentation clarity and usability based on team feedback and common support scenarios
Track and update assigned tickets in ServiceNow according to established SLAs ensuring clear communication of progress and resolution
Develop and deliver training sessions for ITS staff on deployment processes technical procedures and best practices
Build upon the existing knowledge base of common solutions to streamline future deployments and support
Maintain an organized workspace and inventory management system for technical supplies and equipment
Create clear engaging training materials that effectively communicate technical concepts to ITS team members
Loyola Marymount University Expectations
Exhibit behavior that supports the mission vision and values of the university. Communicate and employ interpersonal actions that model high standards of professional responsible accountable and ethical conduct. Demonstrate a commitment to outstanding customer service.
Requisite Qualifications
Typically a Bachelors degree or equivalent experience . Incumbent will be expected to continue upgrading knowledge skills and abilities needed to keep abreast of changes in technology.
Three years of related experience.
At least three certifications such as A MCP Microsoft 365 Modern Desktop Administrator Associate (or equivalent) Apple Certified HDI or Jamf 200 or higher.
Minimum 1 year of application packaging and deployment experience demonstrating:
Experience creating and optimizing software packages using scripting languages (e.g. PowerShell Batch Bash)
Track record of supporting enterprise operating systems (Windows and/or macOS)
Strong analytical skills in understanding system dependencies and troubleshooting through log analysis
Basic knowledge of common information security standards
Demonstrated excellence in:
Managing complex projects with multiple variables while maintaining clear priorities
Transforming standard processes into streamlined efficient solutions
Building collaborative relationships across teams
Adapting processes while staying focused on key objectives
Reading writing and following technical documentation
Strong commitment to:
Continuous improvement and quality standards
Professional customer service and communication
Independent learning and technical growth
Maintaining a teamoriented mindset
Preferred Qualifications
Proficiency in packaging applications for deployment through Jamf
Experience as a team lead or managing student employees
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of this position.
Applicants should submit the following materials:
1. Cover Letter
2. Resume
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Constantly required to sit feel use finger movement speak clearly hear conversation see near and far. Frequently required to stand and walk. Occasionally required to lift carry and push up to 50 lbs. stoop kneel reach high and low use depth perception.
#HERC# #HEJ#
Staff RegularSalary range
$28.94 $36.20 Salary commensurate with education and experience.Loyola Marymount University a Carnegie classified R2 institution in the mainstream of American Catholic higher education seeks outstanding applicants who value its mission and share its commitment to inclusive excellence the education of the whole person and the building of a just society. LMU is an equal opportunity employer committed to providing an environment free from discrimination and harassment as defined by federal state and local law. We invite all persons in the full diversity of their being life experience and beliefs to apply. (Visit for more information.Required Experience:
IC
Employment Type
Full-Time
