Automotive BDC Representative - Mercedes-Benz of Foothill Ranch and Mercedes-Benz of Laguna Niguel
Automotive BDC Representative - Mercedes-Benz of Foothill Ranch and Mercedes-Benz of Laguna Niguel
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 18 - 22
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Murgado Automotive Group is synonymous with excellence in the automotive industry. As a premier dealership group representing top luxury brands we are committed to providing our customers with exceptional service and unparalleled experiences.
Position: Automotive BDC Representative for MercedesBenz
Location: Foothill Ranch and Laguna Niguel CA (does sales for both dealerships)
Murgado Automotive Group is currently seeking an energetic and customerfocused Automotive BDC Representative for our MercedesBenz stores in Foothill Ranch and Laguna Niguel to join our dynamic team. As a BDC Representative you will play a vital role in connecting with customers generating leads and scheduling appointments to drive business to our dealership.
Key Responsibilities:
Respond to inbound inquiries from customers via phone email and online chat in a prompt and professional manner.
Engage with potential customers to understand their needs answer questions and provide information about our products and services.
Proactively reach out to existing and potential customers to follow up on leads and schedule appointments for test drives and vehicle purchases.
Utilize customer relationship management (CRM) software to track and manage leads appointments and followup activities.
Collaborate with sales and marketing teams to develop and implement strategies to increase lead generation and conversion rates.
Provide exceptional customer service and build rapport with customers to foster longterm relationships and drive customer loyalty.
Stay informed about our inventory promotions and dealership events to effectively communicate information to customers.
Qualifications:
Previous experience in a customer service or sales role preferably in the automotive industry.
Strong communication skills with the ability to engage customers effectively over the phone email and online chat.
Excellent interpersonal skills and the ability to build rapport with customers.
Proficiency in using computer systems and CRM software to manage leads and customer interactions.
High level of motivation and the ability to work independently as well as part of a team.
Enthusiasm for providing exceptional customer service and creating positive experiences for customers.
Benefits:
Competitive hourly wage with opportunities for performancebased bonuses and incentives.
Comprehensive benefits package including health insurance retirement plans and paid time off.
Ongoing training and development opportunities to enhance your skills and advance your career within the Murgado Automotive Group.
Supportive and collaborative work environment with opportunities for growth and advancement.
If you are a customerfocused individual with a passion for the automotive industry we want to hear from you! Please submit your resume and cover letter outlining your relevant experience and qualifications.
Join us at Murgado Automotive Group and become an integral part of our team as an Automotive BDC Representative!
$18 $22 an hour
Pay depends on experience and performance opportunities for commission are available.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity color religion national origin gender sexual orientation/transgender status age disability martial/parental status citizenship status military status political affiliation and/or beliefs pregnancy order of protection status or other nonmerit status.
We are an employer who participates in the Everify program with the Department ofHomeland and Security.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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