Mitchells Butler Contract Manager
Mitchells Butler Contract Manager
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GBP 32000 - 35000
1 Vacancy
Job Description
About a career with Elis
Elis is an international multiservice provider offering textile hygiene and facility services we are a leader in circular services allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching their well being in a sustainable way.
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting us our clients and our planet.
We are looking to hire a dedicated Contract Manager for an existing major customer who will have overall responsibility for retention and development of this account by delivering exceptional levels of customer service.
Think like the customer and act as the voice of the customer internally while driving the business position.
Your Mission at Elis
- Provide a dedicated point of contact for the Customer focused on building strong customer relationships to drive customer satisfaction
- Track and report on all customer KPIs ensuring there is a clear understanding of the customer satisfaction and manage corrective actions relating to any site related service issues
- Manage a central mailbox to handle all communications between Elis and Customer sites in an effective and efficient manner
- Take personal responsibility for all necessary actions in response to customer specific problems and requests within laid down timescales.
- Persist with lines of communication or escalations until a satisfactory conclusion is achieved reporting promptly to the Customer and the Key Account Manager
- Constantly seek out opportunities to improve Customer Care and achieve Service Excellence
- Coordinate account management activities including visits calls and emails are carried out promptly
- Provide high quality account management support inc. customer meeting preparation analytical
- assessment of activity and service failures
- Provide timely& accurate monthly reports and analysis for the contract
- Coordinate and report on garment replacements between Elis plants and the Customer for garment replacements
- Coordination and support the client with contractual paperwork in line with company processes
- Provide subject matter advice support and training as required
- Support development of new tools and reports
- Participate in and support continuous improvement projects/workstreams
- Working closely with key stakeholders including local and regional management teams
- Provide support/advice/coaching to colleagues as required
- Manage customer portals within the portfolio of customers
- To ensure that the companys vision values and policies and procedures are adhered to at all times
What will make you stand out
- Customer and solution focused
- Excellent attention to detail and ability to analyse data and interpret the information effectively to continuously improve the department/team
- Excellent working knowledge of Microsoft Office in particular Advanced Excel Skills
- Excellent communication skills both verbal and written
- Ability to work on own initiative and to deadlines
- Strong analytical skills
- Good organisational and multitasking skills
- A team player who willingly collaborates with peers and assists others
- Reliable discreet and able to work with confidential information
Whats on offer
- 33 Days Holiday
- Company Car
- Company Pension
- Discounted Gym Membership
- Employee Assistance Programme
- Life Assurance
- Onsite Parking
- Private Medical
Are you ready to take your career to the next level Dont miss out on this exciting opportunity. We are able offer and encourage career growth and have national coverage to facilitate ambition.
In addition we offer:
Competitive Salary of32000.00 to 35000.00 GBP gross per year
33 days holiday per year
Company Pension
Private Medical
Working with a great team
Interested
Then apply online! Your contact person:
HR & Resourcing Manager ICS
Tel:
Required Experience:
Manager
Employment Type
Full-Time
