Director of Operations
Director of Operations
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Job Description
As the Director of Operations you will be responsible to assist the SVP of Call Center Operations to lead and oversee the strategic and operational performance of our call centers. The ideal candidate will be responsible for managing daytoday call center operations driving performance KPI metrics strategic planning project management process improvement financial management to drive efficiency and business role requires revamping and tracking compensation changes across all call centers and assist with standardization efforts. The position requires the ideal candidate to have strong leadership skills a datadriven mindset analytical skills exceptional communication and the ability to align operations with company goals.
What Youll Do:
Oversee budgeting forecasting and financial planning for call center operations.
Monitor the financial performance of each call center division and adjust the strategies as needed.
Identify inefficiencies and implement process improvements.
Work alongside SVP to develop standard operating procedures (SOPs)
Work to discover ways utilize technology and automation to enhance productivity.
Develop and implement operational strategies that support company goals.
Align operations with short/longterm business objectives.
Assist in building our strategic plan for updated technology sources.
What Were Looking For:
Bachelors degree in Business Administration Operations Management Finance or a related field (required).
Proven track record in optimizing business processes managing teams and driving efficiency.
Experience in managing budgets financial planning and cost reduction strategies.
Expertise in business operations process improvement and workflow optimization.
Strong analytical skills to identify inefficiencies and implement solutions.
Ability to work crossfunctionally with departments like Finance HR Sales and IT.
Ability to make highlevel decisions based on data insights and operational metrics.
Ability to lead and influence a team.
Excellent verbal and written communication skills.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact
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Required Experience:
Director
Employment Type
Full-Time
