IT Program Manager - Hospitality
IT Program Manager - Hospitality
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
PURPOSE:
The Program Manager Guest Data and Experiences is responsible for evolving the development of Clients Guest and Customer data in support of innovative usecases across the various hotel brands and unique travel and hospitality businesses within the Client Hotels portfolio. Based in Clients Chicago headquarters this individual will work closely with crossfunctional teams including marketing data engineering data science and machine learning technology and operations to identify and prioritize opportunities for improving the guest experience through across the enterprise. This role may require some global travel.
POSITION RESPONSIBILITIES:
Work closely with crossfunctional teams to develop and implement guestfacing usecases that drive guest satisfaction and loyalty by evolving Clients ability to quickly and accurately identify guests and customers and operationally deliver profiles to power targeted experiences marketing programs and organizational decision making.
Support the development of a vision and strategy for enhancing the guest experience through technology and digital services across the Client Hotels portfolio with a focus on the development of guest data identification pipelines and a universal profile
Identify and prioritize opportunities for improving the guest experience through technology and digital services including new feature development process improvements and partnerships
Ensure that the guest experience is consistent across all hotel brands and businesses within the Client Hotels portfolio utilizing data from the guest data identification pipelines and universal profile to inform decisionmaking
Develop and manage budgets and timelines for guest experience initiatives including those related to the development of guest data identification pipelines and a universal profile
Monitor and analyze guest feedback and metrics utilizing data from the guest data identification pipelines and universal profile to continuously improve the guest experience.
EXPERIENCE AND QUALIFICATIONS:
Bachelors degree in a related field such as hospitality management business or marketing
5 years of experience in the hospitality industry with a focus on guest experience and technology
Strong leadership and project management skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Proficiency in Microsoft Office suite and other relevant technology tools
Experience with data analysis and reporting
Program Manager Guest Data and Experiences will be an integral member of the Client Hotels team and will have the opportunity to make a significant impact on the guest experience across the entire portfolio. This is a unique opportunity for an experienced hospitality professional to join a dynamic and forwardthinking organization.
Bachelors degree in a related field such as hospitality management business or marketing
5 years of experience in the hospitality industry with a focus on guest experience and technology
Strong leadership and project management skills
Excellent communication and interpersonal skills
Ability to work independently and in a team environment
Proficiency in Microsoft Office suite Smartsheet Atlassian tools (JIRA Confluence) Mural and other relevant technology tools
Experience with data analysis and reporting
Program Manager Guest Data and Experiences will be an integral member of the Client Hotels team and will have the opportunity to make a significant impact on the guest experience across the entire portfolio. This is a unique opportunity for an experienced hospitality professional to join a dynamic and forwardthinking organization.
5 years of experience in the hospitality industry with a focus on guest experience and technology
EDUCATION:
Bachelors degree in a related field such as hospitality management business or marketing
Required Experience:
Manager
Employment Type
Contract
Department / Functional Area
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
