Meetings and Venue Sourcing Manager
Meetings and Venue Sourcing Manager
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Job Description
About FCM
FCM is one of the largest global corporate travel management companies with presence in almost 100 countries worldwide delivering personalised travel expertise unique product and innovative technology to multinational and large enterprise companies. Our specialist division FCM Meetings and Events are looking for the newest member of their Meetings team. This team are our resident experts when it comes to finding the right places spaces and solutions for our clients.
About this opportunity
As a Sourcing & Meeting Manager you will be expected to provide exceptional service to your dedicated client portfolio. Demonstrating passion knowledge and commitment with common and business sense. The successful candidate will have experience in as a consultant or in customer service dealing with a variety of clients be an excellent communicator be selfmotivated with current knowledge of the M&E industry.
Accountabilities:
Customer Service 45
- Understand the value of the customer and how to offer exceptional & proactive customer Service to all M&E clients
- Venue sourcing and Group needs and how to deliver to expectational standard
- Always meet M&E SLAs for response and turnaround times
- Ability to handle service issues in a courteous enthusiastic manner
- Thrive under pressure with a high level of organisational skills
- The ability to multitask effectively delivering both to our clients and our suppliers within timelines agreed
- Ability to build effective relationships with customers and Suppliers
- Ability to listen and interpret customers requirements correctly and deliver on these
- Ability to communicate in a clear jargon free manor with customer supplier and internally
- To maintain effective and customer focused communication throughout with all stakeholders.
Negotiation with Suppliers 10
- Builds strong relationship with suppliers.
- Negotiates on behalf of the FCM M&E customer (for the best offering and best price for the client).
- Help grow our supplier network and contacts.
Communication 10
- To maintain effective and customer focused communication throughout with all stakeholders.
- To respond to all client enquiries professionally and within the agreed timeframes and to ensure client satisfaction with the response.
- To communicate and delegate to the Coordinators within the team.
Self Development 10
- Selfmotivation and morale
- Proactive in learning take all opportunities to upskill on FCM and M&E Specific products technology and customer requirements
- Ability to adapt and change
- Engagement with business internal communication platforms
Productivity 20
- Sales ability to influence / persuade customers
- Ability to work towards targets and KPIs
- Ability to maximise preferred suppliers
- Follow FCM OBW systems & processes
- Operational knowledge and capability of systems
Leadership 5
- Manage the coordinators job loads and delegate the portfolio
- Help educate and support their development in the M&E area.
Experience required
Demonstrated effective customer service skills Essential
Venue Sourcing or relevant industry experience Essential
A knowledge of all major suppliers and relevant MICE products/destinations (CVENT) Essential
Is efficient in using the Microsoft Office suite Essential
Our awardwinning work perks
- Discounted travel for family and friends booked by our inhouse travel team as part of Flight Centre Travel Group you have access to industry rates and discounts for you and your friends and family.
- Career progression as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
- Fun culture with industryrenowned social events (think monthly award nights global conferences endoffinancial year balls more).
- Active Hour an hour set aside each week to spend on your wellbeing.
- Bronzelevel health cash plan claim cash back against a range of medical services including dentistry optical and chiropractic.
- Plus so much more (companymatched charitable giving excellent pension scheme an active hour each week etc.
Our number one philosophy is Our people. Flight Centre Travel Groups promise is to provide an environment with equality of respect dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at
Required Experience:
Manager
Employment Type
Full-Time
