Commercial Underwriting Associate

Location(s)

Details

Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a highperforming culture valuable opportunities for personal development and professional challenge and a healthy worklife balance can be highly motivating and productive. Kempers products and services are making a real difference to our customers who have unique and evolving needs. By joining our team you are helping to provide an experience to our stakeholders that delivers on our promises.

Kempers Commercial Underwriting Associate serves as the primary point of contact for insureds and lienholders for policy related inquiries. Provides superior customer service and offers solutions to customers to resolve problems within company guidelines.

Position Responsibilities:

• Effectively handle all incoming calls and follow up calls up to 100 of shift handling calls

• Provides superior customer service responding to requests for interpretations of guidelines and procedures rating inquiries and premium discrepancies in a prompt and professional manner

• Research policy information and exercise underwriting authority

• Escalate risks beyond designated authority level to Commercial Underwriter/Sr. Commercial Underwriter or Supervisor/Manager

• Process high volume policy change requests from internal and external customers. Assist with questions related to billing compliance guidelines and procedures rating inquiries etc.

Position Qualifications:

• One 1 year or more related Property & Casualty experience

• High School diploma or equivalent Associates degree preferred

• Strong verbal listening and written communication skill; Bilingual English/Spanish preferred

• Apply professional and effective phone skills

• Capable of multitasking highly organized with excellent time management skills

• Ability to operate and selfdriven to excel in a fastpaced high volume call center environment

• Ability to use problemsolving and decisionmaking skills to help customers and process work

• Strong computer skills including typing spreadsheets word processing software and CRM applications

• Must be dependable and reliable

• Work schedule may fluctuate based on business needs

• This position is mostly remote. Occasional mandatory reporting to nearest local Kemper office for training and/or meetings.

The range for this position is $19.76 to $32.98. When determining candidate offers we consider experience skills education certifications and geographic location among other factors. This job is also eligible for our Kemper benefits package (Medical Dental Vision PTO 401k etc.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper is focused on expanding our Diversity Equity and Inclusion efforts to align with our vision mission and guiding principles.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.

Kemper will never request personal information such as your social security number or banking information via text or email.Additionally Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.If you receive such a message delete it.