Onboarding Coordinator- French Speaking

We understand that the world we want tomorrow starts with how we do business today and thats why were inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each others growth and development. Our culture is centered on our guiding philosophy The Five Principles: Quality Responsibility Mutuality Efficiency and Freedom. Today Antech is driving the future of pet health as part of MarsScience & Diagnostics a familyowned company focused on veterinary care.

Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps select the Jobs Hub app then click the magnifying glass to Browse Jobs.

Work Type: Remote

Candidate must be located in Loveland Longmont or Denver Colorado

Must be bilingual in French

The Target Pay for this position is $28.17 $33.00 Hourly. At Antech pay decisions are determined usingfactors such as relevant jobrelated skills experience education training and budget.

Job Purpose/Overview

The Customer Support Onboarding Coordinator delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. This role is responsible for providing coordination of onboarding installation and training activities for both reference lab and inhouse diagnostic customers. The Onboarding Coordinator is responsible for coordinating new customer acquisitions and implementations alongside the commercial team and is also responsible for the coordinated management of new customer onboarding focusing on the sitesurveys and activities inherent to the commercial close through technical installation and implementation training and postimplementation relationship building activities. This role is pivotal in the delivery of optimal customer experience with regards to both reference lab and inhouse diagnostics products and services.

Essential Duties and Responsibilities

• Role is responsible for project managing the deployment of customer onboarding in partnership with the field support specialists team sales PIMS integration team and technical services to ensure a seamless experience for the required installation and onboarding of new reference lab and inhouse diagnostics customers.

• The role is as performs as the accountable coordinator to ensure all functional tasks are completed and delivered by the responsible teams.

• Coordinates the planning and scheduling of Reference Lab Onboarding and InHouse Diagnostics Installations including but not limited to order visibility ontime delivery of supplies and equipment installation of inhouse diagnostic equipment and onboarding/install case closure.

• Acts as primary contact with customers to coordinate installation project implementation from beginning to end including but not limited to customer onboarding dates management of PIMS integration activities field specialist scheduling and product availability timelines.

• Interfaces with internal and external resources to meet established schedules.

• Ensures and measures customer satisfaction throughout the onboarding process. Delivers a high level of customer service to customers to optimize longterm customer retention.

• Reviews assigned sales orders for customer contact information required product delivery and order accuracy verification.

• Maintains overall oversight on changes during the process and adjusts accordingly from initial contact to project completion.

• Gathers and compiles preinstall information used in each following stage of the project alerting leadership team and commercial team to any issues that may interfere with a successful customer onboarding.

• Works closely with Leadership Team Sales Team Logistics Freight Field Specialists and Customer to assist in making certain everything is ready for the day of install.

• Maintains the installation calendar reflecting all activities of the Field Specialists including installs customer training service calls and vacation time.

• Works to schedule installations and service calls to minimize company costs for travel and accommodations.

• Ensures all data related to an installation or repair case is promptly and accurately recorded in CRM.

• Has working knowledge of the multidisciplinary functions involved in a companys commercial process e.g. sales operations (supply chain & salesorder processing) field applications support technical training etc. as well as the complexities of the customers operating environments such a the workflow of the veterinary hospital.

Education and Experience

• Vet Tech Vet Nurse Vet Assistant or DVM with relevant veterinary practice experience required

• 5 years of product or customer facing experience required

• Experience either managing customer technical or commercial support is essential

• Clear understanding of stages customer commercial and technical onboarding

• Versed in both reference lab and inhouse diagnostic technologies and their application to the routine veterinary practice preferred

Knowledge Skills and Abilities

• Excellent project management skills: can prioritize multiple tasks and goals and ensure the timely ontarget and within budget accomplishment of onboarding process.

• Good interpersonal verbal communication and influencing skills; can influence without authority

• Strong written communication skills

• Good business presentation skills; is comfortable and effective when presenting to others internally or externally

• Good negotiation skills: knows how to complete deliverables by working effectively with others internally and externally

• Good judgment and decisionmaking skills; knows how to make tradeoff decisions while prioritizing ethics and efficacy

• Works well within teams and is effective in collaborating with others internally and externally

• Effectively resolves conflicts between individual needs and requirements of the organization

• Demonstrates the ability to analyze complex situations and proactively identify opportunities/issues; effectively solves problems that cross functional boundaries

Travel

Travel requirements could be up to 30 of the time with peaks and valleys throughout the year.

Working Conditions

Complete how the job gets done and the way it operates

The associate is regularly required to apply manual dexterity including hand/wrist flexibility for computer keyboarding. The associate frequently is required to sit for extended periods of time stand walk and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop bend kneel or crouch. The associate must occasionally lift and/or move up to 15 pounds.

The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer spreadsheets data base management email video conferencing and the Internet. The associate is frequently required to use a calculator; fax copy machine and phone system. The associate must occasionally use media equipment such as an overhead projector PowerPoint and Microsoft Teams. Environment where pets are present

About Antech

Antech is a leader in veterinary diagnostics driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90 reference laboratories around the globe; inhouse diagnostic laboratory instruments and consumables including rapid assay diagnostic products and digital cytology services; local and cloudbased data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and boardcertified specialist support services.

Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health wellness and financial needs of our associates.

• All Fulltime associates are eligible for the following benefits and more:

• Paid Time Off & Holidays

• Medical Dental Vision (Multiple Plans Available)

• Basic Life (Company Paid) & Supplemental Life

• Short and Long Term Disability (Company Paid)

• Flexible Spending Accounts/Health Savings Accounts

• Paid Parental Leave

• 401(k) with company match

• Tuition/Continuing Education Reimbursement

• Life Assistance Program

• Pet Care Discounts

We are proud to be an Equal Opportunity Employer Veterans / Disabled. For a complete EEO statement please see our Career page at Antech Careers.

Note to Search Firms/Agencies

Antech Diagnostics Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is positionspecific. Any resumes curriculum vitae and other unsolicited assistance from search firms that do not have a written search agreement or positionspecific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.