Revenue Cycle Liaison - Revenue Cycle Management - Full Time
Revenue Cycle Liaison - Revenue Cycle Management - Full Time
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Job: Revenue Cycle Liaison
Classification: Salaried/Exempt
Job Category: 2 Professional
Position Summary
The Revenue Cycle Liaison acts as a bridge between TRMC and Oschner/Epic Systems. This role requires a strong understanding of Epic revenue cycle applications as well as RCM operations a customer service mindset and excellent communication skills. The Liaison will collaborate with various departments within TRMC to ensure optimal utilization of Epic and facilitate a smooth user experience.
Essential Functions
Provides comprehensive user support to staff on Epic RCM applications.
Assists staff with troubleshooting technical issues answering questions and providing guidance on navigating Epic functionalities.
Collaborates with Epic support personnel to resolve complex user issues and ensure timely resolution.
Collaborates with affected parties in developing user guides job aids and other resources to support ongoing optimization and use of Epic.
Works with internal and external stakeholders to optimize Epic functionalities and configurations.
Identifies workflow inefficiencies and potential improvements within the Epic system.
Collaborates with RCM technical and clinical teams to configure Epic modules to meet specific departmental needs and optimize clinical workflows.
Stays uptodate on Epic features and functionalities and recommending implementation strategies for improved efficiency.
Monitors system utilization and user feedback to identify opportunities for further optimization.
Builds strong relationships with internal and external stakeholders by using effective communication and collaboration.
Represents the organization as a primary point of contact for Epicrelated inquiries and concerns.
Works closely with clinical financial and administrative departments to understand their needs and challenges regarding Epic utilization as it relates to revenue cycle management.
Maintains open communication with TRMC Oschner and Epic support teams to ensure timely resolution of system issues and feature requests.
Fosters user adoption and satisfaction by addressing user feedback and concerns proactively.
Utilizes Epic data tools to extract and analyze data.
Assists departments with data extraction and analysis to support RCM related process improvement initiatives and performance monitoring.
Collaborates with TRMC Informatics/Oschner IT to ensure data integrity and accessibility within the system.
Proactively stays informed of new Epic releases features and updates.
Participates in Epic user conferences webinars and training sessions.
Maintains communication with Oschner and Epic representatives to gain insights into upcoming changes and functionalities.
Participates as the lead for testing new releases and functionality as it is released by Epic and adopted by Oschner.
Sharing knowledge of new features and updates with stakeholders through training sessions or internal communications.
Performs other duties as assigned.
Follows and adheres to TRMC vaccine policy(s) mandated by the Centers for Medicare & Medicaid Services (CMS).
Skills/Competencies
Customer service orientation and a passion for user satisfaction.
Excellent communication interpersonal and collaboration skills.
Understanding of healthcare data analysis and reporting principles.
Work Experience
Certified Epic User and experience working with Epic revenue cycle related modules (required).
Strong understanding of revenue cycle workflows and practices.
Experience working in a healthcare setting with Epic EHR implementation.
Experience providing user training and support on healthcare software.
Education
Bachelors degree in health information management (HIM) healthcare administration or a related field (preferred).
Ability to learn new technologies quickly and adapt to changing software functionalities.
Physical Demands and Work Environment
Lifting/Carrying Pushing/Pulling
Lbs. Time Lbs. Time
110 3
1 033
2 033
5 033
76100 None 76100 None
Movement Time
Bend/Stoop/Twist 033
Crouch/Squat 033
Kneel/Crawl 033
Reach Above Shoulder 033
Reach Below Shoulder 033
Repetitive Arm None
Repetitive Hand 033
Grasping 033
Squeezing 033
Climb Stairs None
Walking Uneven 033
Walking Even 3466
Environment Time
Indoors 67100
Outdoors 033
Extreme Heat None
Dusty None
Excessive Noise 033
Equipment Time
Motor Vehicles None
Foot Pedals None
Extreme Heat None
Dusty None
Excessive Noise 033
Work Near Time
Machinery None
Electricity None
Sharps 033
Chemicals 033
Fumes 033
Heights None
Vision
Depth Perception Required
< 20 Required
Color Not Required
Peripheral Required
Endurance Hours at Once Total in 12HR
Sit 1 3
Stand 4 4.5
Walk 4 4.5
Employment Type
Full-Time
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