SAP SAC Specialist

Job Description & Summary

The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and realtime response. We also improve existing products and introduce new functionalities so that applications can advance in parallel with our clients growth. We repair keep our fingers on the pulse create CR document and sometimes teach our clients employees. The better we work the less you notice us. Plus we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients.

As a SAP SAC Support Specialist you will be responsible for maintenance and development of SAP SAC and reporting capabilities as well as conducting root cause analysis and resolving technical issues.

Your future role:

• Analyze and resolve complex technical issues in SAP Analytics Cloud and SAP Datasphere

• Provide 2nd and 3rd Line Support to address and resolve tickets related to SAP SAC module and customerspecific solutions

• Conduct Detailed Problem Analysis to diagnose issues thoroughly to understand root causes and configure SAP systems to develop effective solutions

• Collaborate with 1stLevel support and other IT teams to ensure timely resolution of issues

• Foster strong relationships with clients by addressing support topics promptly and effectively

• Regularly analyze and report on ticket trends in the designated area to identify recurring issues and potential improvements

• Lead and execute minor projects and system changes tailored to meet specific customer needs and requirements

• Maintain comprehensive documentation of support issues solutions and project changes to ensure transparency and knowledge sharing.
  

Apply if you have:

• Indepth understanding of SAP Analytics Cloud solution

• Strong analytical skills to diagnose issues and develop effective solutions for complex problems

• Ability to maintain and enhance customer relationships through effective communication and support

• Familiarity with ticket management systems to track and manage support requests efficiently

• Understanding of project management principles to successfully manage smallscale projects and changes

• Excellent communication skills to interact with team members and clients both verbally and in writing

• Willingness to stay updated with the latest SAP developments and adapt to new tools and technologies

• Ability to work independently and manage multiple priorities

• Understanding of ITIL principles and the overall managed service process.

• Very good command of English both spoken and written.

Nice to have:

• Bachelors degree in Information Technology Business Administration or related field

• Knowledge of German

• SAP certifications in relevant modules.

By joining us you gain:

• Work flexibility hybrid working model flexible start of the day workation sabbatical leave

• Development and upskilling our full support during onboarding process mentoring from experienced colleagues training sessions workshops certification co/financed by PwC e.g. (SAP Learning Hub) and conversations with native speaker

• Wide medical and wellbeing program a medical care package (incl. freedom of treatment physiotherapy discounts on dental care) coaching mindfulness sessions psychological support education through dedicated webinars and workshops financial and legal advice

• Possibility to create your individual benefits package a.o. lunch pass insurance packages concierge veterinary package for a pet massages) and access to a cafeteria vouchers discounts on IT equipment and car purchase

• 3 paid hours for volunteering per month

• Additional paid Birthday Day off

• And when you start enjoying PwC as much as we do you may recommend your friend to work with us.

Recruitment process:

• Apply

• Have a short phone conversation with our Recruiter

• Lets get to know each other better during the interview.

Should you have any questions please do not hesitate to reach out to us:

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