Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative highquality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.

To save time applying Toyota does not offer sponsorship of job applicants for employmentbased visas or any other work authorization for this position at this time.

This position is an onsite role based in Plano TX

Who Were Looking For

Were looking for a passionate and drivenIncident Response Managerto play a pivotal role in managing major incidents and leading incident/problem management efforts. In this role youll be responsible for the endtoend management of incidents ensuring swift resolution and minimal impact to our users.

As theIncident Response Manager youll act as the single point of contact for all parties involved in an incident including support operations product owners subject matter experts vendors business partners and senior leadership. Youll coordinate every aspect of the incident lifecyclefrom response and communication to escalation remediation and postmortem activities.

Your leadership will ensure that incidents are resolved efficiently root causes are identified and longterm solutions are implemented to prevent recurrence. If you thrive in highpressure environments excel at problemsolving and are passionate about delivering exceptional user experiences wed love to hear from you.

What Youll Be Doing

• Lead Incident Response:Act as theIncident Commanderduring major incidents coordinating crossfunctional teams to restore services quickly and efficiently.
• Drive Technical Resolution:Use your technical expertise to guide teams toward root cause analysis and remediation leveraging tools likeSplunkSQL andcloudbased monitoring systems.
• UserFirst Communication:Ensure timely and accurate communication to both internal stakeholders and external users during incidents providing clear updates on impact and resolution progress.
• Problem Management:Transition incidents into the problem management phase conductingroot cause analysis (RCA)and ensuring longterm remediation to prevent recurrence.
• Technical Automation:Develop and implement automation scripts (e.g.PythonBash) to improve incident detection response and reporting processes.
• Data Analysis and Reporting:Use data analysis tools to identify trends measure incident response effectiveness and provide actionable insights to leadership.
• Continuous Improvement:Drive improvements in incident management processes tools and metrics collaborating with engineering and product teams to enhance system reliability.
• OnCall Leadership:Be available foroncall responsibilitiesto lead incident response efforts during critical outages or disruptions.

What You Bring

• 8 years of demonstrable major incident experiencein organizations that run missioncritical applications or alwayson SaaS environments.
• Proven ability tolead multiple incidents concurrentlywith authority influencing responders to resolve ambiguous problems and drive to root cause.
• Strongfullstack technical skills with development and support experience incloudbased technologies(e.g. AWS Azure).
• Demonstrated experiencedeveloping code and automationusing Python Ruby JavaScript or shell scripting.
• Solid understanding ofinfrastructure including physical virtual and containerbased compute platforms.
• Strongquantitative and analytical skills with experience in data manipulation using tools like SQL Dynatrace or similar.
• Excellenttask management skills with the ability to remain composed methodical and think quickly in highpressure environments.
• Exceptionalwritten and verbal communication skills with the ability to translate complex technical issues for both internal and external stakeholders.
• Good working knowledge ofITIL processes and best practices withITIL certificationbeing a plus.

Added Bonus If You Have

• Experience withuserfacing communications(e.g. status pages customer notifications) during incidents.
• Familiarity withdistributed architecturesand the ability to correlate system behaviors based on interdependencies.
• A track record of improving incident management processes and metrics in a fastpaced highavailability environment.

What well bring

During your interview process our team can fill you in on all the details of our industryleading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork flexibility and respect.
• Professional growth and development programs to help advance your career as well as tuition reimbursement.
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family.
• Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute.
• Paid holidays and paid time off.
• Referral services related to prenatal services adoption childcare schools and more.
• Flexible spending accounts.
• Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.