AMS SAP Support Specialist mfd

Overview / Brief

Louis Dreyfus Company is a leading merchant and processor of agricultural goods and plantbased ingredients. Our activities span the entire value chain from farm to fork across a broad range of business lines we leverage our global reach and extensive asset network to serve our customers and consumers around the world.

Structured as a matrix organisation of six geographical regions and ten platforms Louis Dreyfus Company is active in over 100 countries and employs approximately 18000 people globally.

In December 2024 Louis Dreyfus Company (LDC) signed a binding agreement to purchase BASFs Food and Health Performance Ingredients business including the acquisition of the Illertissen production site in Germany subject to regulatory approvals and customary closing conditions. This transition presents new and exciting opportunities for the Illertissen site under LDCs stewardship.

The Illertissen facility is poised to continue its legacy of innovation in food and health ingredients drive new advancements and deliver highquality products to meet evolving consumer demand and contribute to LDCs sector growth strategies. The dedicated team of approximately 280 employees is expected to join LDC and remains committed to delivering highquality products ensuring a promising future for the site and its stakeholders.

Main Responsibilities:

As Application Management Services Support Specialist you will be reporting to the Senior Service Delivery Manager SAP your main missions will be to:

• Provide endtoend support for BOLD live countries focusing on incident management and problem resolution
• Collaborate closely with the Digital Technology & Analytics (DT&A) Financial Processes and Systems Optimization (FPSO) and Application Management Systems (AMS) team members to ensure highquality service delivery
• Manage and prioritize incoming incidents and requests ensure complete information is collected form the users translated in English and ensuring timely and effective resolution
• Conduct root cause analysis for recurring issues and implement preventive measures
• Develop and maintain documentation for Illertissen specific SAP application support processes and procedures
• Coordinate with crossfunctional teams to deliver Illertissen specific SAP application enhancements and updates
• Ensure compliance with company policies and industry regulations in all support activities
• Provide training and guidance to endusers on application functionalities and best practices
• Participate in oncall support rotations to address critical issues outside of regular business hours
• Work with global Feed & Food Solutions organizations to help build best practices

Qualifications :

• Bachelor degree in computer science information technology software engineering or a related discipline
• Additionally having certifications in application management IT service management (such as ITIL) or other relevant areas would be beneficial
• At least 5 years of experience in SAP application management or a related field with a strong understanding of AMS processes and best practices
• Experience in managing and resolving incidents with a focus on root cause analysis and preventive measures
• Experience in providing training and guidance to endusers on application functionalities and best practices

Languages:

• Fluent in English
• Fluent in German

Other skills:

• Ability to work independently in a fast pace and influence crossfunctional teams at an international level
• Proven leadership and communication skills to coordinate projects with multiple stakeholders

Additional Information :

Additional Information for the job

What We Offer

We provide a dynamic and stimulating international environment which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development 

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value both for our business and for other value chain stakeholders: our people our business partners the communities we touch and the environment around us

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards with diversity and inclusion being part of our DNA.

LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity equity and inclusion.

LDC encourages diversity supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.

Remote Work :

No

Employment Type :

Fulltime