Forward Deployed Engineer AI Agent
Forward Deployed Engineer AI Agent
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Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices automate conversations and inefficient processes and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab Crestas cofounder and chairman is Sebastian Thrun the genius behind Google X Waymo Udacity and more. Our leadership also includes CEO Ping Wu the cofounder of Google Contact Center AI and Vertex AI platform and CTO & cofounder Tim Shi an early member of Open AI.
Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here and its at Cresta.
About the role:
At Cresta the AI Agent team is on a mission to create stateoftheart AI Agents that solve practical problems for our customers. We are focused on leveraging the latest technologies in Large Language Models (LLMs) and AI Agent systems while ensuring that the solutions we develop are costeffective secure and reliable.
We are looking for a Forward Deployed Engineer (FDE) who is passionate about building and deploying AI agent solutions to solve realworld business problems. In this role you will work closely with customers as well as our software and machine learning engineers ensuring highimpact AI Agent deployments and contributing to the continuous improvement of our core AI platform. Youll develop intelligent AI agents integrate them seamlessly with external systems and offer handson technical support to ensure successful deployments. This position requires strong engineering skills adaptability and customer engagement. If you are selfdriven analytical and eager to leverage AI in practical applications this role is for you.
Responsibilities:
- AI Agent Development: Develop configure and deploy AI agents using Crestas AI platform and tools.
- System Integration: Integrate AI agents with external systems (APIs databases CRMs etc. to ensure seamless workflow integration.
- Performance Optimization: Optimize agent performance (e.g. finetune prompts and configurations) and troubleshoot issues in complex enterprise environments.
- Requirements Gathering: Collaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutions.
- Demos & Iteration: Conduct interactive demos and present compelling proofofconcepts to customers proactively gather feedback and iteratively refine solutions to meet objectives.
- Project Coordination: Define project milestones create implementation plans and coordinate with internal teams to ensure ontime delivery.
- Technical Guidance: Serve as a trusted technical advisor for the customer guiding best practices for AI agent adoption and usage. Provide technical guidance on AI agent best practices including architecture design security considerations and scalability planning.
Qualifications We Value:
- Education: Bachelors or Masters degree in Computer Science Engineering or a related field.
- Experience: 3 years of experience in software development AI/ML engineering or system integration.
- Programming: Proficiency in Python and Golang with the ability to write clean efficient code.
- AI/ML Knowledge: Familiarity with AI/ML concepts. Handson experience with large language models (LLMs) and prompt engineering techniques are strongly preferred.
- AI Agent Concepts: Strong understanding of general AI agent frameworks function calling and retrievalaugmented generation (RAG). Handson experience of building such a system is strongly preferred.
- Cloud & DevOps: Experience with cloud platforms (AWS GCP or Azure) and DevOps practices (CI/CD containerization monitoring).
- System Integration: Handson experience with integrating systems via APIs webhooks and data pipelines.
- Analytical Skills: Ability to use datadriven decisionmaking including A/B testing and performance monitoring to refine solutions.
- Communication: Excellent communication and project management skills.
- Customer Focus: A customercentric approach paired with a proactive and solutionoriented mindset.
Perks & Benefits:
- We offer Cresta employees a variety of medical dental and vision plans designed to fit you and your familys needs
- Paid parental leave to support you and your family
- Monthly Health & Wellness allowance
- Work from home office stipend to help you succeed in a remote environment
- Lunch reimbursement for inoffice employees
- PTO: 3 weeks in Canada
Compensation for this position includes a base salary equity and a variety of benefits. Actual base salaries will be based on candidatespecific factors including experience skillset and location and local minimum pay requirements as applicable. We are actively hiring for this role in the US and Canada. Your recruiter can provide further details.
We have noticed a rise in recruiting impersonations across the industry where scammers attempt to access candidates personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain.Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee reach out to
Required Experience:
Unclear Seniority
Employment Type
Full Time
