Assistant General Manager
Assistant General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Assistant General Manager is responsible in assisting the General Manager with thedutiesfor overseeing the management of multiple The UPS Store locations. He or she will manage staff training and schedules keeping all centers open and compliantand ensure the centers team delivers worldclass customer service to all customers monitor cost control and expenses and provide weekly and monthly reports to the franchise owner.
The ideal candidate has a post high school education (college coursework or a degree) two years of retail store operations experience strong supervisory/managerial/leadership skills excellent computer/internet/software knowledge the physical ability to perform this job (lifting bending etc. and knows how to listen and lead. He or she must have a dynamic personality and must be able to motivate a team to optimize performance.
RESPONSIBILITIES
- Supervise motivate and develop Associates focusing on excellent customer service operational excellence and team building.
- Perform print production projects using common software applications. (e.g. Microsoft Word Excel Publisher Adobe Photoshop Acrobat Illustrator)
- Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results as required in Quarterly Compliance audits.
- Monitors evaluates and maximizes customer service delivery and customer satisfaction
- Develops and implements the store marketing program
- Manages inventory
- Oversees Center maintenance including cleanliness safety and organization
- Performs other duties as assigned
QUALIFICATIONS
- Advanced education degree coursework or tech school desired
- Previous store management experience required
- Strong computer skills including Microsoft Office and Adobe Suites
- Outstanding phone skills
- Bona fide management/leadership skills
- Drivers license and own transportation to move between locations
Required Experience:
Director
Employment Type
Full-Time
