Security Scheduler
Security Scheduler
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Scheduler
Location: Riverside
The duties of this position include the monitoring of the field supplied schedules through WinTeam and Securitime. Also staffing ad hoc / temporary lastminute work requests proactively managing and reducing unbilled overtime and several other operational responsibilities involving Logistics and Human Resources.
The ideal candidate is a great multitasker power user of WinTeam Lighthouse and all the applications presently used in the field. Must be able to handle stress and is able to prioritize various tasks that are to be completed in a timely manner. Clear communication between multiple management levels is vital. This position reports to the ROC Manager and works closely with the Regional Account (RAM) and District Managers (DMs)
- Monitor SOs field supplied schedules including backup roster (WinTeam).
- Monitor SOs smartphone app clockins and clockouts (eHub & Securitime).
- Camera monitoring to ensure compliance and safety.
- Camera functionality audits with IT / Logistics.
- Fill shifts where the SO calls out last minute and update WinTeam.
- Schedule ad hoc / last minute temporary sites when necessary confirm coverage.
- Work with the HR recruiter and field management (RAM / DM) in the region to ensure all needs for service are properly being addressed and individuals are hired to fulfill all positions and replacements are hired when needed.
- Report to RAM / DM client complaints attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
- Escalate important Incident Reports and other reports to the relevant Brosnan manager(s) and client manager(s).
- Recommend operational improvements and efficiencies to your ROC manager
- Provide daily operations reports to next shift Ops Analyst and Supervisor.
- Work with Logistics and the local regional team to manage uniforms and equipment inventories.
- Receive and dispatch vehicle or equipment malfunctions notifications.
- Receive record and direct any guard or field complaint or personnel issue (nonbusiness hours).
- Continued review of training material to ensure compliance with the BRC Policies and Procedures. Notify the field of any BRC or Client initiated procedural changes.
- Ensure Lighthouse & eHub are being properly utilized by SOs and Field Supervisors. Resolve use questions of these and other applications.
- Maintains current knowledge of site contract requirements. including SO training requirements.
- Maintain all SOs availability time worked and SO client exclusion lists. Coordinates with fieldbased schedule architect.
- Report requests for time off including vacation and personal leave requests to guards immediate Supervisor and verify schedule impact if any.
Employment Type
Full-Time
