Regional Administrator- Comprehensive Care Center Creekside Spring

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

• Provide personalized care and service by consistently demonstrating our I CARE values:
  • INTEGRITY: We are honest and ethical in all we say and do.
  • COMPASSION: We embrace the whole person including emotional ethical physical and spiritual needs.
  • ACCOUNTABILITY: We hold ourselves accountable for all our actions.
  • RESPECT: We treat every individual as a person of worth dignity and value.
  • EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.

• Practices the Caring and Serving Model

• Delivers personalized service using HM Service Standards

• Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET Managing Up Key Words)

• Intentionally collaborates with other healthcare professionals involved in patients/customers or employees experiential journeys to ensure strong communication ease of access to information and a seamless experience

• Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

• Actively supports the organizations vision fulfills the mission and abides by the I CARE values

• Directs develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.

• Oversees management of and ensures development for staff to meet overall objectives in terms of quality service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection scheduling supervision retention and evaluation of employees.

• Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score tier level.

• Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters rounding on all employees completing performance appraisals conducting new hire feedback sessions coaching/corrective counseling and providing recognition/commendations to achieve desired outcomes.

• Identifies opportunities and takes action to build strategic relationships between ones area and other areas teams departments and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.

• Works with multiple physician practice leaders and executive leadership on physician recruitment promotion credentialing and practice plan administration.

• Serves as the liaison between the Region physicians and staff and HMH/SPG executive administration and/or Department Chair.

• Oversees department operations designated projects schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.

• Drives department service standards and activities to impact department and/or system score for patient/customerbased satisfaction through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.

• Responsible for the administrative work force of the Region. Coordinates with operational staff within the region to facilitate staff activities including but not limited to development and process improvement. Proactively partners with access team to ensure physician schedules are optimized.

• Completes space and resource planning for the Region working closely with each practice in identifying and prioritizing the Regions administrative clinical and resource needs including addressing space allocation and renovation issues.

• Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies per accrediting/ licensing agency and/or department guidelines as applicable.

• Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations using peertopeer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness using teachable moments to improve safety.

• Responsible for employee compliance to policies and procedures and performs associated actions upon noncompliance (i.e. licensure/certification compliance focal point review requirements disaster plan inservices influenza immunization wage and hour standard hours timely termination submission timely timecard approval etc..

• Leads strategic planning for the Region regarding operations and new program development. Gathers and manages market intelligence for the Region to facilitate new recruitment and business development. Develops short and longrange strategic and tactical business plans for the Region.

• Utilizes various dashboards and monthly financials to analyze practice metrics in order to optimize practice performance which includes but not limited to staffing benchmarks call center metrics (if applicable) panel size bump rate no show rate etc.

• Develops and manages department operational and capital budgets approvals and ongoing maintenance of the department(s) ensuring operation in a costeffective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of costeffectiveness.

• Creates department strategies to achieve financial target and staffing needs through optimizing productivity supply/resource efficiency minimizing incidental overtime and overtime percentage and other areas according to department specifications.

• Develops the annual Regional budget including revenue projections and justification of expenditures. Develops longrange projections and financial plans maintains appropriate analyses and recommends necessary adjustments.

• Assumes primary responsibility for the fiscal administration and integrity of the Region including purchasing capital equipment inventory management monthly account management and reports and grants management.

• Responsible for the creation of physician proformas (SPG). Monthly fee check calculations journal entries salary allocations and other key financial operational activities.

• Proactively manages the frontend revenue cycle for assigned practices within the Region. Works in collaboration with the Central and Single Business Offices to troubleshoot other revenue cyclerelated activities if needed. Ensures encounters are closed in a timely manner. Reviews monthly reports to provide analysis feedback and coaching to staff and physicians.

• Identifies and implements innovative solutions for practice or workflow changes to improve department entity or system operations by leading unit projects and/or other department/ systemdirected activities. Proactively leads task forces and committees. May represent HM at assigned community or professional organization meetings.

• Drives change initiatives maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusts effectively to work within new work structures processes requirements or cultures. Partners effectively with stakeholders as appropriate.

• Ensures own career discussions occur with appropriate management. Completes and updates the individual development plan (IDP) on an ongoing basis. Conducts conversations with staff on their development and IDP.

• Masters degree in Business or Health Care Administration

• Seven years in health care finance or relevent experience in a closely related field with five years management experience preferably in an academic and/or medical setting. For HM applicants six years experience with four years of progressively responsible management experience will be considered

• Experience in a physician organization or clinical practice setting with primary care experience

• N/A

• Fellow of American College of Healthcare Executives (ACHE)

• Demonstrates the skills and competencies necessary to safely perform the assigned job determined through ongoing skills competency assessments and performance evaluations

• Sufficient proficiency in speaking reading and writing the English language necessary to perform the essential functions of this job especially about activities impacting patient or employee safety or security

• Demonstrates the ability to interact with others in a way that gives them confidence in ones intentions and those of the organization

• Ability to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying ones own behavior to accommodate tasks situations and individuals involved

• Demonstrates leadership qualities and critical thinking through selfdirection initiative and effective interpersonal skills and oral/written communication skills

• Ability to identify and understand issues problems and opportunities comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts constraints and probable consequences

• Extensive knowledge of regulatory and accreditation agency requirements that impact department; stays abreast of industry changes

• Demonstrates highly effective communication skillsstrong written communications and platform presentation abilities

• Ability to work effectively in a fastpaced environment

• Demonstrates flexibility and adaptability in the workplace

• Capable of leading teams/facilitating groups building consensus and garnering highest confidence in professionalism and work product by senior leadership

• Ability to work under pressure and balance many competing priorities; highly responsive and solution/action oriented

• Proficiency in spreadsheet word processing and presentation software

• Maintains a positive and supportive attitude and demeanor

• Professional handling of exposure to confidential/sensitive information

• Advanced knowledge of EPIC

SUPPLEMENTAL REQUIREMENTS

WORK ATTIRE

• Uniform No
• Scrubs No
• Business professional Yes
• Other (department approved) No

ONCALL*
*Note that employees may be required to be oncall during emergencies (ie. DIsaster Severe Weather Events etc) regardless of selection below.

• On Call* Yes

TRAVEL**
**Travel specifications may vary by department**

• May require travel within the Houston Metropolitan area Yes
• May require travel outside Houston Metropolitan area Yes

With locations throughout the Greater Houston area Houston Methodist Primary Care Group (HMPCG) is dedicated to providing quality patient care for the entire family. HMPCG is proud to be a part of Houston Methodist and its family of hospitals ensuring efficient access to specialty and hospital services whenever the need arises. As members of the Greater Houston community HMPCG is committed to the wellbeing of its patients providing the right care at the right time in convenient locations throughout the Houston area.