BUSINESS CLIENT SERVICES MANAGER fmd
BUSINESS CLIENT SERVICES MANAGER fmd
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Job Description
Your Role
We are currently looking for a highly motivated Business Client Services Manager to strengthen our Business Client Advisory Services team. The teams mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders and thereby contribute to the overall success of the company.
To achieve our goal we are always focused on identifying improvement opportunities that would ultimately lead to a better client experience. These may be related to more userfriendly client interfaces and tools or automation targets as well as processand workflow improvements.
We are also acting as a firstpoint of contact for all client related queries and support the clients throughout their entire 360T lifecycle. The role is therefore conceptualized as a hybridrole servicing clients and helping them in the daytoday as well as acting as an automation manager to help the company achieve scalable and sustainable growth.
In your job you will face a variety of tasks in a fastchanging and growing organization. Hence 360T is a place where continuous learning and development are key. You will have the opportunity to bring in exchange and apply your own ideas in an international and innovative fintech company and benefit from having an own contingent of IT development resources for this purpose.
Your Responsibilities
- Improve the overall client experience by utilizing technological solutions
- Enhance the efficiency of the daily business operations and reduce operational risks
- Analyse and question existing tools workflows and processes
- Identify automation targets and improvement opportunities
- Write down business requirements and develop roadmaps to deliver identified goals
- Coordinate and align initiatives with other internal teams (e.g. Sales Legal Compliance Accounting Technical Client Advisory Services Projects IT etc.
- Participate in quality assurance testing and rollout of new products and features
- Provide excellent service to existing and new customers
- Manage solve and escalate incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
Your Profile
- University degree with very good grade point average
- Some relevant previous working experience (e.g. within Client Services Automation Business Analysis Product development etc.
- Excellent analytical and problemsolving abilities
- Good at detecting correlational patterns in information
- Strong interest in technology automation and/or artificial intelligence
- High level of integrity and conscientiousness
- Growth mindset & ability to adjust to a dynamic and fastchanging environment
- Very good level of verbal and written English. Other languages are a plus
- Proficient in MS Office
Our Offer
- Various opportunities for professional development including our internal 360T Academy
- Prime Location: A modern Frankfurt office in the heart of the city
- Diverse Culture: Work in a multinational multicultural environment that values collaboration and inclusion
- Team Bonding: Enjoy social gatherings regular company events and a supportive team atmosphere
How to Apply
Contact
People & Culture Manager
Send email
Grneburgweg 1618
60322 Frankfurt am Main
About us
Since its inception in 2000 the company has developed and maintained a stateoftheart multibank portal for foreign exchange cash and money market products. It has recently expanded its instrument offering to include crypto NDFs and commodities (base metals and energy).
With over 2900 buyside customers and more than 200 liquidity providers across 75 different countries 360T is uniquely positioned to connect the global FX industry.
Headquartered in Frankfurt am Main Germany 360T maintains subsidiaries in New York 360 Trading Networks Inc) London 360 Trading Networks UK Ltd) Singapore 360T Asia Pacific Pte. Ltd. Mumbai (ThreeSixty Trading Networks (India) Pvt Ltd) Kuala Lumpur 360 Trading Networks Sdn Bhd) and Dubai 360 Trading Networks (DIFC) Limited).
Required Experience:
Manager
Employment Type
Full-Time
