drjobs Guest Services Representative - Bilingual Part-Time Weekends

Guest Services Representative - Bilingual Part-Time Weekends

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1 Vacancy
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Job Location drjobs

Naples, FL - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Responsive recruiter
Do you love making others feel welcome
Are you compassionate caring and able to handle emotional situations when necessary
Do you want to help dogs cats and other small mammals find their forever homes
Are you fluent in English and Spanish
Then Humane Society Naples invites you to apply to join our team as part time Guest Services Representative at our Main Shelter. A Guest Services Representative works in our lobby/reception area to receive guests answer phones and provide accurate information to the public on HSNs adoption program veterinary services pet surrender and other general questions related to HSN operations services or companion animal care.

This is a weekend position; applicants must be available Friday Saturday and Sunday 8am to 5pm with a one hour lunch.
As a Guest Services Representative you will:

  • Greet and welcome all visitors to the shelter
  • Answer phones
  • Transfer/redirect calls to appropriate personnel
  • Accurately and professionally answer questions from the public
  • Assist visitors with signin process
  • Keep front desk area presentable and organized
  • Data entry and records updates
  • Receive and distribute mail and packages
  • Assist with special events and outreach
  • Work with and guide volunteer receptionists
The successful candidate will have:

  • English and Spanish fluency required; additional proficiency in Haitian Creole fluency strongly preferred
  • Outgoing positive demeanor
  • Excellent customer service skills in person and on the telephone
  • Basic computer and tablet use skill
  • Ability to learn new software; Familiarity with Gmail Microsoft Office programs and Shelterluv software preferred
  • Organizational skills
  • Patience
Humane Society Naples routinely takes calls from individuals wishing to surrender their companion animals. Because we are a limited admissions nokill shelter we are not always able to accommodate such requests. The ability to handle potentially emotional discussions in a nonjudgmental and compassionate manner is essential.
Compensation:
  • $15.00/hr
  • Paid time off
  • Holiday pay
  • Significant discounts on veterinary care
Candidates must be authorized to work in the United States. HSN values diversity and seeks to increase the diversity of our team. We are an equal opportunity employer.
Application Instructions:




Humane Society Naples is SWFLs premiere nokill shelter for cats dogs and other small companion animals. The mission of Humane Society Naples is to shelter animals in times of need locate lifelong homes and advocate for responsible pet ownership. With 3 locations in Naples FL we offer a wide range of career opportunities including in animal care veterinary medicine customer service community services administration and fundraising. If you are teamoriented compassionate and are looking for a meaningful career in which you can make a difference we invite you to consider our career opportunities.


Required Experience:

Unclear Seniority

Employment Type

Part-Time

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