Customer Service Coordinator
Customer Service Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 24 - 26
1 Vacancy
Job Description
Job Details
Description
ABOUT THE SHADE STORE
At The Shade Store we have handcrafted the finest Shades Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless experience so we offer outstanding services to help our customers every step of the way from inspiration to installation.
THE POSITION: Customer Service Coordinator
As a Customer Service Coordinator you will manage escalated customer issues and serve as a liaison between internal teams and customers. Based at our headquarters in Port Chester NY you will oversee the resolution of scheduling and installation concerns ensuring timely and effective problemsolving. You will collaborate with internal teams to adjust appointments optimize service delivery and identify opportunities for operational improvement within our Measure & Install department.
This is a fulltime role with shift options of 9:00 AM 6:00 PM or 11:00 AM 8:00 PM with flexibility to work Saturdays.
RESPONSIBILITIES:
Manage the coordination of scheduling and rescheduling for field professionals ensuring efficient routing and high service levels for each customer interaction.
Act as the primary point of contact for escalated customer issues working closely with internal teams to address concerns and resolve problems related to scheduling and installation appointments.
Collaborate with Design Consultants and Customer Care teams to schedule and prioritize special appointments ensuring a seamless customer experience.
Monitor performance trends identifying areas of concern or excellence within our network of field professionals and assist in implementing improvements.
Recommend new procedures to enhance the efficiency and overall customer satisfaction of the Measure & Install department.
Take inbound calls from field professionals and make outbound calls to customers regarding dayof changes including appointment cancellations and adjustments.
WHAT WE ARE LOOKING FOR:
Bachelors Degree preferred
Minimum of 13 years of experience in customer service with a focus on highvolume phone email and chat support.
Minimum of 13 years in scheduling routing or dispatching within a logistics or service environment.
Familiarity with Dispatch Track or similar delivery logistics software and work order management systems.
Strong problemsolving and analytical skills with the ability to resolve complex scheduling issues and escalated customer concerns.
Excellent interpersonal skills and experience delivering highquality customer service to both internal teams and external customers.
Ability to multitask prioritize effectively and suggest improvements for process optimization and customer satisfaction.
WHY WORK AT THE SHADE STORE
We set out to create a company culture that is enjoyable and rewarding where team members can have meaningful impact. Below are some of the perks and benefits of working at TSS:
Competitive salary
Medical Benefits
401k with Company Match
Up to $100k Life Insurance & ShortTerm Disability (Employer Paid)
Legal and Pet Insurance Plans
Employee Assistance Program
Product Discount
If you are looking to be part of a growing family of enthusiastic and hardworking individuals we would love to hear from you!
THE SHADE STORE offer is contingent upon:
Successful completion of reference and background checks
Proof of legal authorization to work in the United States for The Shade Store which will be confirmed by EVerify within three business days of your hire date
ABOUT US: Visit our website at to learn more about The Shade Store and our career opportunities.
The hourly nonexempt range for this position is $24$26/hour.
The Shade Store provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Employment Type
Unclear
