Kestra Restaurant HostHostess
Kestra Restaurant HostHostess
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1 Vacancy
Job Description
Location
The 1054room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining a signature spa fitness center and rooftop pool. It boasts more than 100000 square feet of meeting and event space and caters to the most discerning clientele.
Job Description
The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1054 finely appointed guestrooms with 52 suites seven delectablediningexperiences a scenicrooftop pool a luxuryBreve Spa and more than 100000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted 2023 Best Places to Work by the Boston Business Journal!
Creativity must infuse everything we do and everyone in the hotel. Performance realities will always exist but we use these constraints to push not limit our creativity. We believe there is always a way to make it work. If we dont have the solution we dig deeper creatively to find one.
Grab the reigns and help shape the future of the Seaports best kept secret! Creativity must infuse everything we do and everyone in the Hotel. Performance realities will always exist but we use these constraints to push not limit our creativity.
Responsible for delivering excellence in guest service by developing relationships with guests providing personalized service anticipating and delivering guests needs. The Host comprehends the restaurant operation and seats our guests with a friendly demeanor keeping their expectations and the needs of the operation in mind.
Responsibilities
Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
Ensure compliance with health safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Perform all necessary tasks for a host according to the standard operating procedure of the hotel including but not limited to answering phone managing reservations and table assigmnents greeting guest seating guests explaining restaurant concepts.
Perform all sidework as assigned by management including but not limited organization of restaurant host stand and guest entrance menu cleanliness.
Responsible to adhere to all proper trash procedures.
Must retain and maintain complete knowledge of all food and beverage menu items.
Report to management any need for housekeeping or maintenance of restaurant and restaurant equipment.
Responsible to maintain all furniture fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
Perform proper steps of service when seating guests. Responsible for ensuring highquality table sets prior to seating tables.
Ensure positive guest service and respond positively to complaints taking all appropriate actions to turn dissatisfied guests into return guests.
Respond to guests requests in an accurate and timely manner creating a positive outcome that will result in a memorable experience.
Maintain knowledge of hotel offerings and local surroundings i.e. nearby entertainment theaters etc.
Contribute to the restaurant sanitation operation and timing of service out of the kitchen and to the table. Ensures prompt delivery and quality control from point of departure to arrival.
Responsible to attend daily stand up meeting to gather relevant information prior to service.
Contribute to the cleanliness and organization of all restaurant space FOH & BOH.
Executes all necessary instructions on Restaurant Event Orders.
Encourages and builds mutual trust respect and cooperation among coworkers. Treats coworkers fairly and equitably.
Maintain a professional neat and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Attend all required department trainings and meetings.
Perform any other duties required by leadership.
Qualifications
Candidate must have handson food and beverage knowledge and a comprehensive working knowledge of the hospitality business.
A minimum of relevant host experience in a fine dining restaurant is strongly preferred.
Must be willing to work flexible hours as needed during busy times and highprofile events including nights weekends and holidays.
Highly developed customer service skills; possessing a friendly approachable demeanor and strong problemsolving abilities with a keen eye for detail.
Proven ability to engage guests at all levels. Must be passionate about providing warm engaging and personalized service.
Candidate must be able to work in a fastpaced environment and be able to handle multiple priorities.
Must possess the ability to handle stressful and busy hotel operations. Ability to maintain a positive and professional demeanor and composure at all times.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Clear concise written and verbal communication skills. Candidate must be comfortable speaking to guests. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers.
Computer literacy to include: Payroll systems Micros POS systems
Serve Safe certified Unexpired TIPs required.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Employment Type
Unclear
